Assistant Accommodation Manager

TN United Kingdom; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Assistant Accommodation Manager, um das Team in Glasgow zu unterstützen. In dieser spannenden Rolle sind Sie für die Bereitstellung eines hervorragenden Kundenservices verantwortlich und sorgen dafür, dass die Studierenden eine großartige Erfahrung haben. Ihre Aufgaben umfassen die Planung von Veranstaltungen, das Management von Beschwerden und die Zusammenarbeit mit dem Team zur Gewährleistung der Einhaltung von Gesundheits- und Sicherheitsvorschriften. Diese Position bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, das sich der Unterstützung von Studierenden widmet und gleichzeitig ein attraktives Beschäftigungspaket bietet.

Benefits

25 Tage Urlaub

Pensionsplan mit Arbeitgeberbeiträgen

Lebensversicherung

Mitarbeiterberatungsdienst

Fahrrad-Leasing-Programm

Freiwillige Gesundheitspläne

Unterstützung für das Wohlbefinden

Qualifications

• Erfahrung in einer ähnlichen Rolle im Kundenservice ist erforderlich.
• NVQ3 in einem relevanten Bereich ist wünschenswert.

Responsibilities

• Sicherstellen, dass ein hoher Qualitätsservice geliefert wird.
• Berichterstattung über Wartungsprobleme und Koordination der Reparaturen.

Skills

Kundenservice

Teamführung

Microsoft Office

Verwaltung

Kommunikationsfähigkeiten

Education

NVQ3 in relevant area

Job description

Social network you want to login/join with:

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Client:

Sanctuary Group

Location:

Glasgow, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

9f71428a3927

Job Views:

4

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.

Temporary Assistant Accommodation Manager

Murano Street Student Village, 13 Caithness Street Glasgow G20 7SB

35 hours per week – Temporary maternity cover until March 2026.

Monday to Friday, shifts covering 8am-6pm. Occasional weekend working required during busy periods.

We’re looking for an Assistant Accommodation Manager to join our Accommodation Management team based in Glasgow. The team are responsible for the safe and smooth running of student accommodation. Your duties will include providing excellent customer service and ensuring the students have a great experience by planning student events and parties.

The role of Assistant Accommodation Manager will include:

• Ensuring that a high-quality service is delivered and meets customer expectations
• Reporting maintenance issues and liaising with relevant individuals to ensure repairs are completed and customers informed
• Ensuring property inspections, health and safety and compliance checks are completed in line with legislation and policy
• Supervising a General Assistant and Caretaker, providing guidance, support and promoting the development of staff
• Assisting the Accommodation Manager with the debt recovery process
• Developing and maintaining excellent relationships with internal and external customers
• Working with the wider team on monthly checks of buildings, raising repairs ensuring these are completed, completing inspections on void rooms, and carrying out health and safety checks
• Complaints management and raising purchase orders

Skills and experiences:

• Experience in a similar role supporting the delivery of high-quality accommodation or customer service is essential
• NVQ3 in relevant area (e.g., business administration, customer service) is desirable
• Some experience of providing administrative support services.
• Experience of managing staff within a customer facing environment
• Working knowledge of working to deadlines and prioritising work loads
• Excellent communication and customer service skills
• Previous experience of Microsoft Office applications including Word and Excel

Why work for us?

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool, and Glasgow.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:

• 25 days leave rising to a maximum of 30 days (plus public holidays)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work Scheme
• Voluntary health plans
• Wellbeing support and tools

Job Reference: 224533

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.