Assets Manager - Response Maintenance

TN United Kingdom; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player in Belfast is seeking an Assets Manager to oversee their responsive maintenance services. This key role involves managing performance, customer relations, and ensuring compliance with regulatory targets while leading a dedicated team. Candidates should possess a relevant construction qualification and significant experience in maintenance management. The position offers ample opportunities for personal development, a contributory pension scheme, and a health cash plan, making it an attractive opportunity for those looking to make a meaningful impact in the housing sector.

Benefits

Contributory pension scheme

Health cash plan

Free health checks

Cycle to Work scheme

On-the-job training

Flexibility in working hours

Qualifications

• 3+ years in reactive/response maintenance at supervisory level.
• Experience in contract management and performance monitoring.

Responsibilities

• Manage performance and customer relations for maintenance service.
• Lead the Assets team to ensure service quality and budget management.

Skills

Contract management

Performance monitoring

Customer engagement

Problem resolution

IT literacy

Education

HNC, HND, or Bachelor’s Degree in construction-related discipline

Tools

Microsoft Office

Databases

Spreadsheets

Job description

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Client:

Location:

Belfast, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

cc4a86fb8cb0

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Your new company

The services of Hays have been retained by our client, a large Housing Association based in Belfast, to recruit an Assets Manager (Response Maintenance) on a permanent basis.

The client provides quality and affordable social housing in over 80 towns and cities throughout Northern Ireland. They offer a range of services from sheltered housing for over 55s, general needs housing for families and individuals, to specialist care and support facilities for the elderly, people with dementia, learning disabilities, and other complex needs.

Your new role

You will manage performance and customer relations for the Association’s responsive maintenance service and assist the Director of Assets in delivering a strategic, high-quality asset management service to tenants.

You will lead and manage the Assets team to ensure service quality aligns with the Association’s policies and procedures.

You will help establish budgets, manage designated budgets, and forecast expenditures.

You will oversee the performance of suppliers, contractors, and other partners to meet regulatory targets, maintain quality, and ensure value for money.

A full job description is available upon request.

What you'll need to succeed

To qualify, you should have:

• A third-level qualification (HNC, HND, or Bachelor’s Degree) in a construction-related discipline.
• At least 3 years of relevant experience in reactive/response maintenance at a supervisory or management level, including 2 years in minor works, cost benchmarking, mobilization, and program management.

Relevant experience must include:

• Contract management in mechanical, electrical, and building fabric services.
• Performance monitoring in a client-facing role (SLA’s & KPI adherence).
• Responsibility for customer engagement and satisfaction.
• Constructing business cases, reports, and presentations.
• Supervising staff, delegating work, and problem resolution.

You should also be IT literate, with knowledge of Microsoft Office, databases, spreadsheets, and budgeting.

What you'll get in return

This role offers a key position within an established Belfast-based Housing Association.

You will have opportunities for learning and personal development, along with benefits such as on-the-job training, a contributory pension scheme, a health cash plan covering dental, optical, and medical costs (including dependents up to 18 years), free health checks, and a Cycle to Work scheme. Flexibility in working hours is also available in some areas.