Asset Servicing & Client Manager

CO_SNFSL Apex Group Fiduciary Services; Greater London; Remote; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Discretionary bonus

25 days annual leave

Private Medical Cover

Income protection

Life Assurance

Pension plan included

Job summary

Apex Group, a leading fund administration and middle office provider, is seeking an Asset Servicing & Client Manager to support a portfolio of UK Defined Benefit Pension Fund clients remotely. You will manage client relationships, data quality and reporting, collaborating with senior leaders to drive growth and service excellence.

You will maintain Salesforce records, coordinate cash collection, prepare client presentations, and support the sales team with materials.

Qualifications

• Experience in Financial Services, preferably Global Custody.
• Proven ability to develop client relationships.
• Broad understanding of Investment Markets.
• Strong Excel and Office skills.
• Salesforce experience is advantageous.
• Strong organisational skills and time management.
• Able to work independently or in a remote team.
• Strong attention to detail and accuracy.
• Analytical and interpersonal communication skills.
• Flexible work ethic.

Responsibilities

• Manage relationships with allocated UK Defined Benefit Pension Fund clients and monthly reporting.
• Build relationships with Consultant Relationship Managers at Custodian Banks for effective communication.
• Ensure invoicing is carried out on a timely basis for allocated clients.
• Coordinate and raise client invoices on behalf of Senior Relationship Managers and Sales Team.
• Use Salesforce as the golden client record for client details and opportunities.
• Coordinate cash collection and assist Managing Director with management level tasks.
• Support colleagues in producing client presentations and sales materials.
• Assist in quality control of client reporting before monthly releases.

Skills

Client relationships

Salesforce

Excel

Time management

Communication skills

Remote team collaboration

Tools

Salesforce

Job description

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion.

That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.

Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Role : Asset Servicing & Client Manager

Role Location : Remote (UK)

Reporting to : Managing Director, Apex CMS

Business Area : Custodian Monitoring Services

Employment Type : Permanent

Role Summary

As a Asset Servicing & Client Manager you will be part of the Apex Custodian Monitoring Services business, supporting a portfolio of clients, ensuring excellent service delivery while building strong and lasting relationships. Working closely with internal stakeholders and senior leadership, you will help drive client engagement, support business growth initiatives, and contribute to the smooth day-to-day running of the business.

The role will also involve maintaining accurate client and business information within Salesforce, acting as the team's go-to person for data quality and process management. This is a varied and collaborative position, ideal for someone who enjoys working with clients, managing multiple priorities, and making a real impact within a growing business.

Key responsibilities

• Manage relationship with allocated number of UK Defined Benefit Pension Fund clients, currently subscribing to our monthly Custody & Treasury Benchmarking reporting. Undertaking client presentations (predominantly remotely) as and when required.
• Building relationships with Consultant Relationship Managers at Custodian Banks to ensure effective communication between those institutions and Apex CMS.
• Ensure administrative functions i.e. invoicing is carried out on a timely basis for allocated clients.
• Co-ordination and raising of client invoices on behalf of Senior Relationship Managers and Sales Team.
• Apex CMS uses Salesforce as their "golden client record" to record such things as client details, client contacts, new sales opportunities etc.
• Assume responsibility for undertaking a number of Management level activities on behalf of the Managing Directly, for example co-ordination of cash collection.
• Support colleagues in the production of client presentation and sales materials.
• Involvement in quality control of client reporting ahead of monthly reports being released to clients.

Skills required/needed

• Some relevant experience working in the Financial Services sector, preferably within the Global Custody arena or within the similar field.
• Demonstrable ability of developing relationships with clients.
• Broad understanding of Investment Markets.
• Strong working experience of Microsoft Excel and other related Office products.
• Exposure to client relationship management tools such as Salesforce would be an advantage.
• Strong organisational and time management skills
• Ability to work alone or as part of a remote team
• Strong attention to detail
• Strong analytical, communication and interpersonal skills
• Flexible and strong work ethic
• Strong communication and interpersonal skills

What you will get in return:

• Discretionary driven bonus based on company objectives
• 25 days annual leave + public holidays
• Private Medical Cover (Employee only)
• Income protection
• Life Assurance
• Pension plan included
• Opportunity to work with a diverse, agile and global team.
• Exposure to all aspects of the business and cross-jurisdiction.
• A genuinely unique opportunity to be part of an expanding large global business + moreç

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

Corporate Social Responsibility

For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/