Asset Servicing & Client Manager

CO_AGCSUKL Apex Group Company Services (UK) Limited; City Of London; Remote; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Discretionary bonus

25 days annual leave + holidays

Private Medical Cover

Income protection

Life Assurance

Pension plan

Global team exposure

Cross-jurisdiction experience

Job summary

Apex Group is seeking an Asset Servicing & Client Manager to support a portfolio of UK Defined Benefit Pension Fund clients, delivering excellent service while maintaining strong relationships. The role is remote (UK) and reports to the Managing Director, Apex.

You will work with internal stakeholders, manage invoicing, data quality in Salesforce, and participate in client presentations and reporting. This is a permanent role within Custodian Monitoring Services.

Qualifications

• Experience in Financial Services, preferably within Global Custody or similar.
• Ability to develop and maintain client relationships.
• Strong analytical, communication and interpersonal skills.

Responsibilities

• Manage relationships with UK Defined Benefit Pension Fund clients.
• Deliver monthly Custody & Treasury Benchmarking reporting.
• Conduct remote client presentations as needed.
• Coordinate invoicing and cash collection with senior staff.
• Utilise Salesforce as the golden client record for data quality.
• Support production of client reports and sales materials.
• Assist in quality control of client reporting before release.

Skills

Client relationships

Investment markets

Excel proficiency

Salesforce familiarity

Time management

Communication skills

Remote working

Attention to detail

Team collaboration

Tools

Salesforce

Microsoft Office

Job description

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you.

Role: Asset Servicing & Client Manager

Role Location: Remote (UK)

Reporting to: Managing Director, Apex

Business Area: Custodian Monitoring Services

Employment Type: Permanent

Role Summary

As a Asset Servicing & Client Manager you will be part of the Apex Custodian Monitoring Services business, supporting a portfolio of clients, ensuring excellent service delivery while building strong and lasting relationships. Working closely with internal stakeholders and senior leadership, you will help drive client engagement, support business growth initiatives, and contribute to the smooth day-to-day running of the business. The role will also involve maintaining accurate client and business information within Salesforce, acting as the team's go-to person for data quality and process management. This is a varied and collaborative position, ideal for someone who enjoys working with clients, managing multiple priorities, and making a real impact within a growing business.

Key responsibilities

• Manage relationship with allocated number of UK Defined Benefit Pension Fund clients, currently subscribing to our monthly Custody & Treasury Benchmarking reporting.
• Undertaking client presentations (predominantly remotely) as and when required.
• Building relationships with Consultant Relationship Managers at Custodian Banks to ensure effective communication between those institutions and Apex CMS.
• Ensure administrative functions i.e. invoicing is carried out on a timely basis for allocated clients.
• Co‑ordination and raising of client invoices on behalf of Senior Relationship Managers and Sales Team.
• Apex CMS uses Salesforce as their “golden client record” to record such things as client details, client contacts, new sales opportunities etc.
• Assume responsibility for undertaking a number of Management level activities on behalf of the Managing Directly, for example co‑ordination of cash collection.
• Support colleagues in the production of client presentation and sales materials.
• Involvement in quality control of client reporting ahead of monthly reports being released to clients.

Skills required/needed

• Some relevant experience working in the Financial Services sector, preferably within the Global Custody arena or within the similar field.
• Demonstrable ability of developing relationships with clients.
• Broad understanding of Investment Markets.
• Strong working experience of Microsoft Excel and other related Office products.
• Exposure to client relationship management tools such as Salesforce would be an advantage.
• Strong organisational and time management skills.
• Ability to work alone or as part of a remote team.
• Strong attention to detail.
• Strong analytical, communication and interpersonal skills.
• Flexible and strong work ethic.
• Strong communication and interpersonal skills.

What you will get in return

• Discretionary driven bonus based on company objectives
• 25 days annual leave + public holidays
• Private Medical Cover (Employee only)
• Income protection
• Life Assurance
• Pension plan included
• Opportunity to work with a diverse, agile and global team.
• Exposure to all aspects of the business and cross-jurisdiction.
• A genuinely unique opportunity to be part of an expanding large global business + moreç

Additional information

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/.

About Apex Group

We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals. We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies. Prepare to accelerate. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. Positive change starts with you. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey. Find out more about us.