Asset Repairs & Planning Specialist

Dovecotes TMO; Wolverhampton; On-site; GBP 21,000 - 32,000; Full time

Job summary

Dovecotes TMO in Wolverhampton is seeking an organised administrator to support the Asset Team with repairs, records and customer service. You will manage calls, log repair requests in the CRM, and keep accurate notes on costs, invoices and approvals.

The role requires attention to detail, the ability to work independently within procedures, and a commitment to safeguarding and data protection. You'll coordinate appointments, chase outstanding works and help maintain stock and documentation.

Qualifications

• General education with effective literacy and numeracy.
• Administrative and customer-service experience in a responsive service environment.
• Experience maintaining accurate computerised records and audit trails.
• Confident telephone and email handling, including first-point-of-contact.
• Ability to prioritise repair risk, manage workloads and CRM records.
• Clear written communication and respectful resident engagement.
• Ability to learn CRM, housing, document-management and finance systems.
• Willingness to complete Basic DBS check after conditional offer.

Responsibilities

• Provide day-to-day administrative support under the Asset Manager’s direction.
• Lead on incoming calls, record accurate contact and appointment details in the CRM.
• Manage generic mailboxes and route emails promptly.
• Liaise with operatives, contractors and Wolverhampton Homes; issue works orders.
• Keep tenants informed about appointments, progress and delays.
• Maintain the Maintenance Operative’s weekly planner and balance priorities.
• Monitor outstanding jobs and chase contractor workloads as required.
• Process works orders, verify costs and completion evidence.
• Maintain stock records and support stocktakes.
• Collate resident feedback and report service issues to leads.
• Support annual gas servicing and statutory inspections.
• Ensure records and audit trails are accurate across approved systems.

Skills

Administrative experience

Customer service

Telephone handling

Data entry / CRM logging

Attention to detail

Communication skills

Education

General education standard

Tools

CRM

Northgate / housing system

Agresso / finance system

Excel

Job description

Dovecotes TMO in Wolverhampton is seeking an organised administrator to support the Asset Team with repairs, records and customer service. You will manage calls, log repair requests in the CRM, and keep accurate notes on costs, invoices and approvals.

The role requires attention to detail, the ability to work independently within procedures, and a commitment to safeguarding and data protection. You'll coordinate appointments, chase outstanding works and help maintain stock and documentation.