Asset Finance Collections & Customer Support Specialist

CBC Recruitment Solutions; Greater Manchester; Hybrid; GBP 21,000 - 32,000; Full time

Job summary

CBC Recruitment Solutions is seeking a customer collections associate for our client in the asset finance market in Greater Manchester. The role is based from their South Manchester office and will be hybrid after a probation period.

You will support SME customers in financial difficulty, deploying tailored collection strategies while ensuring compliance with internal and external regulatory expectations. The successful candidate will be a strong team player with excellent communication skills,

Qualifications

• Experience in customer collections within asset finance, motor finance, mortgages, or credit cards.
• Strong communication skills and empathy in difficult conversations.
• Ability to understand customer circumstances using questioning and income/expenditure analysis.

Responsibilities

• Mitigate losses by early engagement with customers and applying appropriate collection strategies.
• Communicate confidentially and empathetically with customers by phone, post, and email.
• Assess customer circumstances using structured questioning and income/expenditure analysis.
• Explain repayment options and point to independent debt advice to aid decisions.
• Identify vulnerability and escalate support as needed.

Skills

Customer collections

Financial difficulty support

Communication

Regulatory compliance

Job description

CBC Recruitment Solutions is seeking a customer collections associate for our client in the asset finance market in Greater Manchester. The role is based from their South Manchester office and will be hybrid after a probation period.

You will support SME customers in financial difficulty, deploying tailored collection strategies while ensuring compliance with internal and external regulatory expectations. The successful candidate will be a strong team player with excellent communication skills,