Asset and Configuration Analyst

Police Digital Service; England; Remote; GBP 40,000 - 46,000; Full time

Job summary

The Police Digital Service seeks an Asset and Configuration Analyst to maintain the integrity of the IT asset management database. The ideal candidate will have 2-5 years of experience and possess strong problem-solving skills. This role offers an engaging opportunity to improve service capabilities and support asset management across the organization's IT services.

Qualifications

• 2-5 years of experience in IT asset and configuration management.
• Ability to adapt to changing priorities.
• Confidentiality and vetting requirements.

Responsibilities

• Manage acquisition, deployment, maintenance, and disposal of IT assets.
• Maintain and update the asset register and ensure accuracy.
• Support asset procurement and management with vendors.

Skills

Communication

Problem-solving

IT asset management

Tools

ServiceNow

Job description

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Join Police Digital Service as a Asset and Configuration Analyst starting at £40,000

As part of the continuing expansion of our IT service provision, we are looking for an experienced Asset and Configuration Analyst to join the Team. The ICT Asset and Configuration Analyst is responsible for maintaining the integrity and accuracy of the organisation's IT asset and configuration management database (CMDB).

The successful applicant will report to the Change and Configuration Manager and will work closely with both internal and external teams to ensure that high-quality asset and configuration processes are delivered across the estate in support of the wider IT service.

This is an exciting opportunity to join the team, and the successful applicant has an opportunity to make a genuine improvement to the capabilities of the Police Digital Service and, in turn, to the service provided to their customers.

About Police Digital Service

To protect people from harm in our rapidly changing world, police services must not only keep up with technology and business changes but develop capabilities and ways of working that will enable them to adapt to and deal with the complexity of modern criminality

Our Values are:

• We value People
• We do the right thing
• We are innovative
• We are one Team
• We are proud and passionate

Key Responsibilities

• Support the management of the acquisition, deployment, maintenance, and disposal of IT assets (hardware and software) for PDS and its corporate customers
• Work closely with the contracted device logistics partner to ensure asset deliveries and collections are completed successfully in line with agreed service levels.
• Maintain and update the asset register and ensure the accuracy of asset records.
• Monitor and track asset usage to ensure compliance with licensing agreements.
• Perform regular audits of hardware and software assets to reconcile discrepancies.
• Identify opportunities for cost reduction and optimisation of IT asset usage.
• Meet with external vendors and suppliers to support asset procurement and management.
• Maintain the Configuration Management Database ensuring data accuracy and completeness.
• Ensure configuration items are correctly identified, tracked, and linked to appropriate services or processes.
• Support incident, problem, and change management processes by providing accurate configuration data.
• Produce regular reports on asset and configuration management metrics (e.g., asset status, compliance, audits).
• Provide support to monthly/annual billing cycles, ensuring accurate invoices are generated to customers of PDS
• Provide guidance and support to teams on asset and configuration management best practices.

What you need to succeed in the role

• 2-5 years of experience in IT asset and configuration management.
• Excellent written and oral communication skills, along with the ability to produce clear, concise documentation.
• Enthusiastic about problem-solving, and a willingness to take responsibility and solve challenges.
• Ability to adapt and respond to changing priorities and demands.
• An appreciation for confidentiality and the ability to be successfully vetted to SC and NPPV level 3.
• Experience with the ServiceNow ITSM tool is preferable.

Diversity, equity and inclusion

We are committed to equal opportunities for all and will not discriminate on any grounds. We encourage applications from people from the widest possible span of experience. All applicants will be considered without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, parental status, nationality, neurodiversity or disability status.

Working Arrangements

This is a remote role with occasional travel required to attend meetings.

All applicants must be eligible to undergo NPPV3 (Non Police Personnel Vetting Level 3 )and SC vetting clearances. Successful applicants will require NPPV3 clearance to have been cleared before starting with PDS.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  IT Services and IT Consulting

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