Aspiring Practice Manager — Healthcare Admin & Operations

East Bank Medical Centre; Sheffield; On-site; GBP 30,000 - 38,000; Full time

Job summary

East Bank Medical Centre in Sheffield is seeking a motivated, organised individual to join our management team in a developmental role. Initially, you will work closely with the Administration Manager, gaining understanding of the day-to-day operations of a busy GP practice.

As skills grow, the role will progress into an Assistant Practice Manager position, providing an excellent long-term career path in primary care management with mentoring, training, and opportunities to lead staff and

Qualifications

• Experience working in NHS/primary care administration environment.
• Strong organisational and administrative skills.
• Excellent communication and interpersonal skills.
• Proficient IT skills, including Microsoft Office applications.
• Ability to analyse data and produce reports.
• Understanding of confidentiality and information governance.
• Knowledge of CQC regulations and NHS contractual requirements.
• Experience in rota management and workforce planning.
• Experience of recruitment and staff development.

Responsibilities

• Support the Administration Manager in the day-to-day management of reception and administrative services, ensuring the smooth running of practice operations.
• Assist in monitoring service delivery standards and identifying opportunities for operational improvement.
• Support the management of patient access and appointment systems to maximise efficiency and patient satisfaction.
• Ensure administrative processes are carried out effectively and in accordance with practice policies and procedures.
• Assist with the supervision and support of reception and administrative staff.
• Participate in staff training, development, performance monitoring, and annual appraisal processes.
• Support workforce planning by assisting with staff rota preparation and ensuring appropriate staffing levels are maintained.
• Provide guidance and support to staff on operational procedures and best practice.
• Assist with the recruitment process, including preparing job advertisements, coordinating interviews, and supporting candidate selection.
• Support the induction and onboarding of new employees to ensure they are effectively integrated into the practice team.
• Maintain accurate personnel records and employment documentation.
• Support initiatives aimed at enhancing patient experience and improving access to services.
• Assist in the effective management of appointment systems and patient communications.
• Deal with patient enquiries, concerns, and complaints in a professional, courteous, and timely manner, ensuring lessons learned are implemented where appropriate.
• Assist in maintaining compliance with Care Quality Commission (CQC) standards, NHS contractual requirements, Information Governance regulations, and Health and Safety legislation.
• Support the review, development, and implementation of practice policies, procedures, and protocols.
• Assist with audits, monitoring activities, and compliance reporting.
• Promote a culture of continuous quality improvement and risk awareness.
• Produce reports and analyse practice performance data to support informed decision-making.
• Assist with service evaluations, audits, and quality improvement initiatives.
• Support operational projects designed to improve efficiency, patient outcomes, and service delivery.
• Monitor key performance indicators and contribute to action plans where improvements are required.
• Develop effective working relationships with clinical and non-clinical staff.
• Liaise with external organisations, including NHS bodies, contractors, and service providers when required.
• Attend meetings and contribute to discussions regarding service development and operational performance.
• Support effective communication throughout the practice.
• Maintain confidentiality and comply with Data Protection legislation and Information Governance requirements.
• Act in accordance with practice policies, NHS values, and professional standards.
• Undertake any other duties appropriate to the role as requested by the Administration Manager, Practice Manager, or Partners.

Skills

Organisational skills

Administrative skills

Communication skills

Interpersonal skills

Staff supervision

Education

GCSEs including English and Mathematics

CPD

NVQ Level 3 or 4 in Business Administration/Management/Customer Service

ILM Level 3 or 5 in Leadership/Management

Certificate/Diploma in Primary Care Management

AMSPAR qualification

Prince2 Foundation or equivalent

Health & Safety or Information Governance training

Tools

Microsoft Office

Job description

East Bank Medical Centre in Sheffield is seeking a motivated, organised individual to join our management team in a developmental role. Initially, you will work closely with the Administration Manager, gaining understanding of the day-to-day operations of a busy GP practice.

As skills grow, the role will progress into an Assistant Practice Manager position, providing an excellent long-term career path in primary care management with mentoring, training, and opportunities to lead staff and