Ask HR Team Leader

BT Group; Birmingham; On-site; GBP 35,000 - 50,000; Full time

Job summary

BT Group is seeking an Ask HR Team Leader to manage a team of HR advisors supporting colleagues across the organization. The role involves oversight of people relations processes, advising managers, and ensuring high-quality service delivery to resolve HR-related queries. Candidates should have solid HR experience, team management skills, and a passion for fostering an inclusive workplace.

Benefits

Competitive salary and bonus

Online GP access

Market leading paid carer’s leave

Enhanced maternity, paternity, and adoption leave

Women’s health support

Volunteering days

Private Healthcare and Dental options

Qualifications

• Experience in a fast-paced HR role handling people related issues.
• Knowledge of people relations processes like sickness absence and performance management.
• Ability to assess cases and escalate when necessary.

Responsibilities

• Lead the Ask HR team providing support for people relations.
• Guide managers on policies and procedures.
• Triage cases and assess case priority and complexity.

Skills

Team Management

Communication

People Relations

Confidentiality

Stakeholder Engagement

Education

Level 3 CIPD

Job description

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Ask HR Team Leader

Function: HR

Unit: HR

Location:

Snowhill, Birmingham, United Kingdom

About People & Culture Team

The BT People and Culture team is dedicated to fostering an inclusive, innovative, and engaging work environment where every employee can thrive. We focus on attracting, developing, and retaining top talent, ensuring that our workforce is equipped with the skills and support needed to drive our business forward. By championing diversity & wellbeing, promoting continuous learning, and being focused on delivering value for our organisation, we create a culture that empowers our people to deliver exceptional results for our customers and communities.

Aligned with BT's vision to "connect for good," we amplify the power of people and technology to help solve some of the UK’s biggest challenges and build meaningful connections.

Why this job matters

Ask HR is a team of HR advisors providing support and guidance for all colleagues across BT Group. For complex queries requiring further investigation, Ask HR will guide or hand off to the relevant specialist team.

The role of the team leader is to lead the Ask HR team who provide an invaluable service to our colleagues by providing day to day people relations support to people managers.The team supports on a mixture of people relations related matters, by guiding to policy and procedure, providing advisory support on informal processes, and/or providing guidance on how to request support for formal case management. The team will support the triage of new cases/queries, transferring cases into different categories, assessing case priority and complexity.

Skills and experience you'll need

• Experience of working in a fast paced demanding HR role, with experience of dealing with people related issues and/or cases.
• Knowledge and experience of managing and supporting People Relations processes such as sickness absence, performance management, grievance and misconduct.
• Knowledge of wider HR practices and industry standards including NPS and CSAT
• Experience in managing a team, ideally from a HR services or similar customer facing environment
• Ability to assess cases in a timely and efficient manner, interpret data and use judgement to assess risk, and be confident in escalating where necessary
• Understand the need for confidentiality regarding documents processed, systems maintained and access to confidential material within the HR community.
• Work effectively and efficiently with various stakeholders
• Delivering a service which goes above and beyond our colleagues’ expectations including experience in handling escalations and compliant resolution
• Excellent communication and presentation skills
• Desirable - hold or be working towards Level 3 CIPD

What’s in it for you?

• Competitive salary and 10% on target bonus
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Volunteering days, so you cangive backto your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

A Few Points to Note:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.