Ask Brighton Adviser - Internal Only

Brighton; Brighton; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

The University of Brighton is seeking an Ask Brighton Adviser to join the student enquiry service, the first point of contact for students, staff and visitors. You will respond across face-to-face, online, telephone and email channels, providing information and guidance and helping students access the services they need.

You’ll connect students with specialist teams and work collaboratively across the University to support their journey.

Qualifications

• Experience in customer-facing and administrative work.
• Confident and sensitive communication with diverse people.
• Willingness to work across campus locations (City, Moulsecoomb, Falmer).

Responsibilities

• Respond to a wide range of enquiries and provide information and guidance.
• Assist students, staff and visitors across face-to-face, online, telephone and email channels.
• Connect students with specialist teams when needed and collaborate across the University.
• Support students throughout their university journey by helping them access the right services.

Skills

Customer service

Communication

Organisational skills

Job description

Location: Brighton - City Campus, Moulsecoomb and Falmer

Salary: £27,319 to £30,378per annum

ClosingDate: Sunday 01 November 2026

Reference: SO5053-26-235

Join the Ask Brighton team at the heart of the student experience

Are you passionate about providing excellent customer service and helping people find the information and support they need?

We are looking for a proactive Ask Brighton Adviser to join the University's student enquiry service that is often the first point of contact for students, staff and visitors.

As an Adviser, you'll respond to a wide range of enquiries, providing information and guidance and helping students access the services they need. You'll work across face-to-face, online, telephone and email channels, using your judgement to respond to enquiries that may be complex or sensitive, connecting students with specialist teams when needed and working collaboratively across the University to help students find the right support.

You'll play an important role in supporting students at different points throughout their university journey, from arriving and settling in to navigating challenges along the way, helping them access the information and support they need.

We're looking for someone who:

• Has experience of customer-facing and administrative work who communicates confidently and sensitively and enjoys helping others
• Is organised, adaptable and resourceful
• Has curiosity and initiative to build knowledge, find information and develop connections across the University, using that knowledge to support students effectively
• Can recognise when an enquiry requires further support or specialist advice
• Has a flexible approach to working across the University's City, Moulsecoomb and Falmer campuses in line with service needs

This is a full-time (37 hours), permanent campus-based, student-facing role and is not suitable for remote working. We welcome applications from people wanting to job share.

The University is committed to an inclusive environment which embraces equality and diversity in our working, learning, research and teaching environment. We particularly encourage male applicants and all those from Minority Ethnic backgrounds. The university is underrepresented by these groups at this job grade.

For the vast majority of our roles, we operate an agile working system with time split between working on campus and at the employee's home. It is the University's expectation that home working will take place within the UK.

Further information about working for us, as well as the wide range of benefits we offer, can be found in the working with us section of our vacancies page.