ASB Officer

Southern Housing; Hastings; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Southern Housing is seeking an Anti-Social Behaviour Officer to join our Housing team in Hastings. You will triage ASB reports, assess situations, and create action plans to investigate, manage risks, and support affected residents.

Based at Muriel Matters House with hybrid working, the role covers East Sussex and requires travel across the region to support customers and manage cases effectively. 35 hours per week with two days in the office.

Qualifications

• Experience in ASB case management, preferably in social housing.
• Excellent communication across channels.
• Teamwork to deliver service in a challenging environment.
• Experience with equality and diversity issues, including Equality Impact Assessments.
• Professional curiosity to identify residents with support needs.

Responsibilities

• Complete risk assessments and dynamically assess situations to tackle ASB and support complainants.
• Investigate reports of nuisance, harassment, and anti-social behaviour (and occasionally domestic abuse), and determine appropriate actions.
• Deciding on additional measures for evidence gathering, such as sound recording and CCTV.
• Maintaining high standards of case management and support teams through supervision.
• Keeping meticulous records of all actions, discussions, and decisions.
• Travel across East Sussex to support customers and manage cases effectively.

Skills

ASB case management

Communication skills

Teamwork

Equality & diversity

Professional curiosity

Resilience

Analytical skills

Job description

About The Role

We’re looking for an Anti-Social Behaviour Officer to join our leading Anti-Social Behaviour service in the Housing team here at Southern Housing.

Reporting to the ASB Manager, you’ll deliver excellent service to residents affected by ASB. You’ll triage new ASB reports, assess situations, and create action plans to investigate, manage risks, and support those affected. You’ll manage a varied ASB caseload, investigate incidents, evaluate evidence, and take appropriate action, including legal remedies. You’ll also contribute to neighbourhood strategies to tackle ASB.

Principal duties and responsibilities include, but are not limited to:

• Completing risk assessments and dynamically assess situations to tackle ASB and support complainants.
• Investigating reports of nuisance, harassment, and anti-social behaviour (and occasionally domestic abuse), and determine appropriate actions.
• Deciding on additional measures for evidence gathering, such as sound recording and CCTV.
• Maintaining high standards of case management and support teams through supervision.
• Keeping meticulous records of all actions, discussions, and decisions.

This is a full-time opportunity, working 35 hours per week on a hybrid basis. The successful candidate will be based at our Muriel Matters House office in Hastings, with flexible hybrid working and an expectation of approximately two days per week in the office, as agreed with your manager. The role covers the East Sussex region, so you will be required to travel across the area to support customers and manage cases effectively.

What you’ll need:

• Experience in ASB case management, preferably in social housing.
• Excellent communication skills across various channels.
• Teamwork skills to deliver excellent service in a challenging environment.
• Experience with equality and diversity issues, including Equality Impact Assessments.
• Professional curiosity to identify residents with support needs.
• Ability to manage resilience in a challenging environment.
• Research and analytical skills to interrogate partnership data bases to support multi agency case reviews and action planning.

In your responses to the supporting application questions, it is important that you demonstrate how you meet each of the above criteria, using real examples wherever possible.

Closing Date: Tuesday 3rd November2026 at 23:59

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.