AS400 Systems Engineer / Developer

JR United Kingdom; Newry; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated IT professional with extensive experience in incident and service management. This role involves managing incidents and changes, providing 2nd/3rd line support, and ensuring critical systems are monitored effectively. The ideal candidate will have a strong background in IT, particularly with AS400 IBM, and will thrive in a regulated environment. Join a forward-thinking company that values service improvement and optimization, offering you the chance to make a significant impact in a dynamic and supportive setting.

Qualifications

• 10+ years IT experience, with 5-7 years in systems support or development.
• Experience in manufacturing or pharmaceutical environments.

Responsibilities

• Manage incidents, problems, requests, and changes within SLAs.
• Ensure critical systems monitoring and proactive event management.

Skills

Incident Management

Service Management

Problem Solving

Communication Skills

Interpersonal Skills

Education

BSc in IT

Tools

AS400 IBM

Job description

Job Details

Client: Realtime Recruitment

Location: Newry, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Statistics

Job Views: 4

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description

Main Activities/Tasks:

• Incident & Service Management: Manage incidents, problems, requests, and changes within SLAs.
• Escalate issues appropriately.
• Provide 2nd/3rd line support and liaise with third parties.
• Systems Monitoring & Support: Ensure critical systems monitoring and proactive event management.
• Resolve system support issues according to procedures.
• Maintain support documentation (knowledge base, configuration).
• Service Improvement & Optimization: Monitor service performance and recommend improvements.
• Project & Change Management: Manage IT system development and technical changes.

Key Qualifications (Simplified):

• BSc in IT or equivalent experience.
• Strong knowledge of AS400 IBM.
• 10+ years IT experience, with 5-7 years in systems support or development.
• Experience in manufacturing or pharmaceutical environments.
• Strong problem-solving, communication, and interpersonal skills.
• Experience working with third-party IT providers.
• Experience working in a regulated environment.