AS400 Systems Engineer / Developer

ZipRecruiter; Newry; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is looking for a seasoned IT professional to manage incidents and support critical systems. This role involves providing 2nd/3rd line support, optimizing services, and managing IT system development in a regulated environment. With over a decade of experience, you'll leverage your strong knowledge of AS400 IBM and your problem-solving skills to enhance service performance. This opportunity promises a dynamic environment where your contributions will have a significant impact on operational excellence.

Qualifications

• 10+ years IT experience with 5-7 years in systems support/development.
• Experience in manufacturing/pharmaceutical environments.

Responsibilities

• Manage incidents, problems, requests, and changes within SLAs.
• Ensure critical systems monitoring and proactive event management.

Skills

Problem-solving

Communication

Interpersonal skills

Education

BSc in IT

Tools

AS400 IBM

Job description

Job Description

Main Activities/Tasks:

• Incident & Service Management: Manage incidents, problems, requests, and changes within SLAs.
• Escalate issues appropriately.
• Provide 2nd/3rd line support and liaise with 3rd parties.
• Systems Monitoring & Support: Ensure critical systems monitoring and proactive event management.
• Resolve system support issues per procedures.
• Maintain support documentation (knowledge base, configuration).
• Service Improvement & Optimization: Monitor service performance and recommend improvements.
• Project & Change Management: Manage IT system development and technical changes.

Key Qualifications (Simplified):

• BSc in IT or equivalent experience.
• Strong Knowledge of AS400 IBM.
• 10+ years IT experience, 5-7 in systems support/development.
• Experience in manufacturing/pharmaceutical environments.
• Strong problem-solving, communication, and interpersonal skills.
• Experience with third party IT providers.
• Experience working in a regulated environment.