Artistic Officer – Continuing Professional Development (CPD)

Artsjobsonline Ltd; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working model

25 days annual leave (pro rata plus BH

Pension scheme

Perkbox discounts

Life assurance

Health cash plan & wellbeing resources

Birthday day off

Enhanced disclosure check support

Job summary

Royal Academy of Dance seeks an organised Artistic Officer – CPD to support planning, delivery, and administration of Continuing Professional Development activities. You will work with the CPD Manager to ensure seamless logistics, and provide excellent customer support to a global network of members and tutors.

You will help manage bookings, invoices, certificates, and the CPD audit process while promoting safe, inclusive, high-quality dance education experiences. Hybrid London-based role.

Qualifications

• Degree or equivalent in Arts Administration, Event Management, Business Administration or related field.
• Strong organisational skills with proven ability to manage multiple tasks and logistics.
• Customer-facing experience with excellent verbal and written communication.
• Experience with IT systems, Microsoft Office, CRM/LMS platforms and admin/financial processes.
• Project management, customer service or business operations training/certification.
• Experience in an arts organisation, educational institution or community engagement.

Responsibilities

• Plan, coordinate and deliver CPD activities (in-person and online).
• Manage venue logistics, liaise with tutors and prepare activity spaces.
• Provide exceptional customer support to members and tutors; handle enquiries.
• Process bookings, invoices, receipts; maintain records and assist with audits.
• Draft engaging CPD content for website, portal, social media and newsletters.
• Ensure safeguarding, health and safety, and risk assessments are followed.

Job description

We are a world leader in dance education and a prestigious awarding body. RAD’s mission is to inspire the world to dance.Based in our vibrant Battersea headquarters, close to the Thames and Clapham Junction, our studios and offices offer an energetic and inspiring place to work.

About the role

We are seeking an organised, customer-focused, and proactive Artistic Officer – CPD to support the planning, facilitation, and day-to-day administration of our Continuing Professional Development activities.

Working closely with the CPD Manager, you will play a pivotal role in delivering seamless logistics, providing exceptional customer support to our global network of members and tutors, handling key administrative and financial processes, and helping us champion safe, inclusive, and high-quality dance education experiences.

Key Responsibilities

• Activity & Event Support:Assist in planning, coordinating, and delivering CPD activities (in-person and online). Coordinate venue logistics, liaise with CPD tutors, prepare activity spaces, and act as an emergency contact during out-of-hours events.
• Customer Service & Engagement:Serve as a welcoming point of contact for members, tutors, and external stakeholders. Provide clear guidance to RAD members on meeting their CPD requirements and resolve enquiries promptly.
• Administration & Finance:Maintain precise records, track attendance, collect and process feedback, issue certificates, and support the global CPD audit process. Process bookings, invoices, and receipts using internal databases and CRM systems.
• Marketing & Communications:Draft engaging CPD content for the website, bookings portal, social media channels, and e-newsletters. Help disseminate upcoming learning opportunities across the wider dance community.
• Safeguarding & Wellbeing:Ensure all activities adhere strictly to RAD's safeguarding, health and safety, and risk assessment procedures, fostering a secure, accessible, and inclusive environment for all participants.

What we are looking for

To succeed in this role, you will bring:

• Education / Experience:A degree or equivalent experience in Arts Administration, Event Management, Business Administration, or a related field.
• Administrative Skills:Strong organisational skills with a proven track record of managing multiple tasks, schedules, and logistical details efficiently.
• Customer Experience:Demonstrated experience in a customer-facing or participant-support role, with excellent verbal and written communication skills.
• IT & Systems Proficiency:Experience working with IT systems, Microsoft Office, CRM/LMS platforms, and administrative/financial processes (processing invoices, records tracking).
• Training or certification in project management, customer service, or business operations.
• Experience working within an arts organisation, educational institution, or community engagement environment.
• Experience supporting tutors or facilitators in the development and delivery of training sessions.

Why work for us?

We are passionate about providing a positive workplace culture. Our accessible London (Wandsworth / Battersea) studios and offices are conveniently located, with facilities such as the Café and Library onsite.We operate a hybrid working model, normally 3 days per week on site and offer services to support flexible commuting e.g. cycling.

We offer 25 days paid holiday (pro rata) plus bank holidays and a birthday day off, contributory pension scheme, access to the Perkbox discounts platform, life assurance, WeCare scheme and a health cash plan including access to 24/7 online GP, counselling, an Employee Assistance Programme, health assessments and other wellbeing resources and perks and in-house free movement classes.

Due to the nature of the RAD’s work, the successful candidate will be required to have an Enhanced Disclosure from the Disclosure and Barring Service. Applications which do not include a full employment history, and reference details will not be taken forward to the shortlisting stage.

All colleagues are required to promote and safeguard the welfare of children they are responsible for, or come into contact with, and to adhere to and ensure compliance with the RADs Safeguarding Policy at all times.

We encourage and welcome applications from people with a disability, people from minority ethnic backgrounds, and people from the LGBTQIA+ community.

Please let us know if you have any access needs for the interview.

Applicants must have the right to work in the UK and bring relevant documents if invited to attend an interview. We are unable to sponsor people under the Skilled Worker scheme.