Arrears Recovery & Welfare Advisor

Sovereign Network Group; Cold Ash; On-site; GBP 21,000 - 27,000; Full time

Job summary

Sovereign Network Group is seeking a Customer Accounts Officer to manage a portfolio of customer accounts, ensuring payments are collected on time and arrears are minimised. You will work with customers to establish sustainable repayment plans and provide welfare benefits guidance.

A full UK driving licence and access to a car are required for some locations. Role involves collaboration with internal teams, documentation for recovery actions, and maintaining compliant records while aiming to

Qualifications

• Strong communication, organisational and decision-making skills.
• IT proficiency and ability to manage caseloads effectively.
• Ability to work collaboratively across teams and with external partners.
• Full UK driving licence and access to a car, required for some locations, depending on role.
• Knowledge of welfare benefits (Universal Credit, Housing Benefit).

Responsibilities

• Proactively managing customer accounts to prevent arrears and encourage timely payments.
• Negotiating affordable repayment arrangements with customers.
• Providing welfare benefits advice and conducting affordability assessments.
• Taking recovery actions including documentation and court hearings.
• Maintaining accurate records and ensuring compliance with policies and regulations.
• Collaborating with internal teams and external agencies to support customers.

Skills

Communication

Organisation

Decision making

IT skills

Caseload management

Driver's license

Welfare benefits knowledge

Job description

Sovereign Network Group is seeking a Customer Accounts Officer to manage a portfolio of customer accounts, ensuring payments are collected on time and arrears are minimised. You will work with customers to establish sustainable repayment plans and provide welfare benefits guidance.

A full UK driving licence and access to a car are required for some locations. Role involves collaboration with internal teams, documentation for recovery actions, and maintaining compliant records while aiming to