Argos Shift Manager

Sainsbury’s Group; Doncaster; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Discount card – 10% to 15% discounts

Free food and hot drinks

Generous holiday entitlement

Pension match 4%

Sainsbury's share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on gym memberships, etc

Job summary

Argos Shift Manager at Sainsbury’s Group leads shifts, coaches colleagues, and ensures safe, compliant operations. You’ll drive customer experiences, lead store activities in the absence of the Store Manager, and coordinate warehouse and deliveries with the team.

You’ll need a track record of delivering brilliant customer service, achieving KPIs, and promoting growth within the team in a fast-paced retail environment.

Qualifications

• Experience of organising, running and planning for a fast-paced operation.
• Ability to direct a team with day-to-day coaching and guidance.
• Support the Store Manager to keep the store safe and compliant.
• Strong commercial awareness and product knowledge to drive sales.
• Track record of meeting or exceeding KPIs and delivering profitability.
• Growth mindset and willingness to help others grow.
• Proven customer service excellence and advisory skills.
• Experience motivating colleagues and maintaining smooth operations.

Responsibilities

• Lead shifts when the Store Manager is absent, allocating resources.
• Organise warehouse tasks, deliveries and customer service on the shop floor.
• Coach and support colleagues for brilliant customer experiences.
• Drive sales and store profitability through effective operations.
• Maintain compliance and safety across the store environment.

Skills

Organising operations

Team leadership

Coaching colleagues

Safety compliance

Commercial awareness

Delivering KPIs

Customer service focus

People motivation

Job description

Argos Shift Managers are responsible for managing shifts within our Argos stores, inspiring and motivating teams and being the go-to people for on-the-job support. They coach colleagues in store to ensure everyone can deliver brilliantly for our customers whilst also working alongside the team on the shop floor. Often, they'll get to lead the full store operation in the absence of the Store Manager, ensuring the resource is allocated to deliver day-to-day tasks such as organising the warehouse, taking deliveries and serving our customers. They're experts in our products and services, focusing on driving sales and profitability. What makes a brilliant Argos Shift Manager:

• Has experience of organising, running, and planning for a fast-paced operation.


• Is comfortable directing a team, providing day-to-day coaching and on-the-spot guidance to support the delivery of brilliant experiences for both colleagues and customers.


• Support the Store Manager in ensuring the store is safe and compliant.


• Demonstrates strong commercial awareness, such as having product knowledge. An Argos Shift Manager should use this commercial awareness to really understand our customers, in turn, driving sales.


• Can work towards and deliver KPIs with the aim of driving profitability for the store


• Has a growth mindset and a drive for personal growth, whilst helping others to grow
  A track record of delivering brilliant customer service and coaching colleagues to do the same.


• Experience of motivating others, driving sales and performance, and keeping operations running smoothly.


• You go above and beyond to make shopping easy, fast, and friendly for every customer.


• Operational leadership skills - you've taken responsibility for operations in the absence of management.


• Demonstrated success in meeting or exceeding KPIs - whether it's sales, availability, customer satisfaction or colleague engagement, you've made a measurable impact.


• You walk the talk - showing up every day as a role model for service and values.
  What we offer:

We truly value our colleagues and provide a market-leading benefits package:

• Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount at Sainsbury's every Friday and Saturday.


• Free food and hot drinks are provided for Colleagues in all our stores.


• Generous holiday entitlement, maternity and paternity leave.


• Pension - we'll match 4% of your contributions, and if you change your pension plan, you may receive more from us.


• Sainsbury's share scheme - build up an investment at discounted rates


• Wellbeing support - access to emotional support, counselling, legal and financial advice


• Colleague networks - link with like-minded people to help fulfil your potential.


• Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.


• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.