Argos Shift Manager

Sainsbury's; Fort William; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Discount card

Free food & drinks

Holiday entitlement

Pension matching

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Special offers

Job summary

Sainsbury's Argos is seeking an experienced Shift Manager to lead store operations in Fort William, coaching teams on the shop floor, organising deliveries, and ensuring customers receive excellent service when the Store Manager is unavailable.

In this role you’ll drive day-to-day tasks, maintain safety and standards, and work closely with colleagues to hit KPIs and deliver a profitable store performance.

Qualifications

• Track record of delivering brilliant customer service and coaching colleagues.
• Experience motivating others, driving sales and keeping operations running smoothly.
• Ability to make shopping easy, fast and friendly for every customer.
• Operational leadership, especially in absence of management.
• Proven success meeting/exceeding KPIs related to sales and customer engagement.
• Demonstrates role-model behavior and service values.

Responsibilities

• Lead store shifts and coach teams for on-the-job support.
• Direct day-to-day operations including warehouse, deliveries, and customer service.
• Maintain safety and compliance in the store.
• Drive profitability through product knowledge and sales focus.
• Provide guidance to colleagues and support the Store Manager when needed.

Skills

Customer service

Team coaching

Operational leadership

KPI achievement

Commercial awareness

Store operations

Job description

About the role

Argos Shift Managers are responsible for managing shifts within our Argos stores, inspiring and motivating teams and being the go–to people for on-the-job support. They coach colleagues in store to ensure everyone can deliver brilliantly for our customers whilst also working alongside the team on the shop floor. Often, they’ll get to lead the full store operation in the absence of the Store Manager, ensuring the resource is allocated to deliver day‑to‑day tasks such as organising the warehouse, taking deliveries and serving our customers. They’re experts in our products and services

About the role

Argos Shift Managers are responsible for managing shifts within our Argos stores, inspiring and motivating teams and being the go–to people for on-the-job support. They coach colleagues in store to ensure everyone can deliver brilliantly for our customers whilst also working alongside the team on the shop floor. Often, they’ll get to lead the full store operation in the absence of the Store Manager, ensuring the resource is allocated to deliver day‑to‑day tasks such as organising the warehouse, taking deliveries and serving our customers. They’re experts in our products and services, focusing on driving sales and profitability.

What makes a brilliant Argos Shift Manager

• Has experience of organising, running, and planning for a fast-paced operation.
• Is comfortable directing a team, providing day‑to‑day coaching and on‑the‑spot guidance to support the delivery of brilliant experiences for both colleagues and customers.
• Support the Store Manager in ensuring the store is safe and compliant.
• Demonstrates strong commercial awareness, such as having product knowledge. An Argos Shift Manager should use this commercial awareness to really understand our customers, in turn, driving sales.
• Can work towards and deliver KPIs with the aim of driving profitability for the store
• Has a growth mindset and a drive for personal growth, whilst helping others to grow

Essential Criteria

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of motivating others, driving sales and performance, and keeping operations running smoothly.
• You go above and beyond to make shopping easy, fast, and friendly for every customer.
• Operational leadership skills — you’ve taken responsibility for operations in the absence of management.
• Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
• You walk the talk — showing up every day as a role model for service and values.

What we offer

We truly value our colleagues and provide a market‑leading benefits package:

• Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks.This increases to 15% discount at Sainsbury’s every Friday and Saturday.
• Free food and hot drinks are provided for Colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4% of your contributions, and if you change your pension plan, you may receive more from us.
• Sainsbury’s share scheme – build up an investment at discounted rates
• Wellbeing support – access to emotional support, counselling, legal and financial advice
• Colleague networks – link with like‑minded people to help fulfil your potential.
• Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.