Argos Shift Manager

Sainsbury's; Haverfordwest; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Discount card 10%

Discount Fridays 15%

Free food and hot drinks

Generous holiday entitlement

Pension - match 4%

Sainsbury's share scheme

Wellbeing support

Cycle to Work

Special offers

Job summary

Sainsbury's is hiring an Argos Shift Manager to lead shift operations and coach colleagues for delivering excellent customer service in our UK stores. You will work closely with the Store Manager to keep the shop running smoothly, motivate teams, and safeguard safety and compliance.

The role focuses on driving sales and ensuring a brilliant in-store experience for customers. You will be empowered to manage day-to-day tasks on the shop floor, coordinate deliveries, and support peak periods while

Qualifications

• Track record delivering brilliant customer service.
• Experience motivating others, driving sales and performance.
• Operational leadership in absence of management.
• Measurable impact on KPIs: sales, availability, satisfaction, or engagement.
• Walks the talk, acting as a role model for service and values.

Responsibilities

• Lead and coach store teams during shifts to deliver excellent customer experiences.
• Ensure store safety and regulatory compliance with the Store Manager.
• Direct day-to-day operations including warehouse organization, deliveries, and customer service on the shop floor.
• Support the Store Manager in achieving store KPIs and driving profitability.

Skills

Customer service

Coaching

Team leadership

KPI achievement

Job description

About the role

Argos Shift Managers are responsible for managing shifts within our Argos stores, inspiring and motivating teams and being the go-to people for on-the-job support. They coach colleagues in store to ensure everyone can deliver brilliantly for our customers whilst also working alongside the team on the shop floor. Often, they'll get to lead the full store operation in the absence of the Store Manager, ensuring the resource is allocated to deliver day-to-day tasks such as organisingthe warehouse, taking deliveries and serving our customers. They're experts in our products and services, focusing on driving sales and profitability.

What makes a brilliant Argos Shift Manager

• Has experience of organising, running, and planning for a fast-paced operation.
• Is comfortable directing a team, providing day-to-day coaching and on-the-spot guidance to support the delivery of brilliant experiences for both colleagues and customers.
• Support the Store Manager in ensuring the store is safe and compliant.
• Demonstrates strong commercial awareness, such as having product knowledge. An Argos Shift Manager should use this commercial awareness to really understand our customers, in turn, driving sales.
• Can work towards and deliver KPIs with the aim of driving profitability for the store
• Has a growth mindset and a drive for personal growth, whilst helping others to grow

Essential Criteria

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of motivating others, driving sales and performance, and keeping operations running smoothly.
• You go above and beyond to make shopping easy, fast, and friendly for every customer.
• Operational leadership skills - you've taken responsibility for operations in the absence of management.
• Demonstrated success in meeting or exceeding KPIs - whether it's sales, availability, customer satisfaction or colleague engagement, you've made a measurable impact.
• You walk the talk - showing up every day as a role model for service and values.

What we offer

• Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks.
• This increases to 15% discount at Sainsbury's every Friday and Saturday.
• Free food and hot drinks are provided for Colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension - we'll match 4% of your contributions,and if you change your pension plan, you may receive more from us.
• Sainsbury's share scheme - build up an investment at discounted rates
• Wellbeing support - access to emotional support, counselling, legal and financial advice
• Colleague networks - link with like-minded people to help fulfil your potential.
• Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.