Area support officers

BARDWOOD; Livingston; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Cycle to work

Private medical cover

Life cover

Private pension

Salary advances

Vouchers (retail)

Job summary

BardWood Support Services is recruiting for Area Support Officers to work in Bathgate and Livingston, providing safe, friendly, and secure environments for staff and visitors. The role requires a flexible, customer-facing approach and a valid SIA license, plus a full driving licence and transport to cover multiple sites.

Officers will support a portfolio of locations, follow site instructions, report incidents, and assist with first aid as needed. Training will be provided where necessary.

Qualifications

• SIA License is required.
• 5-year checkable work history is required.
• Full driving licence and access to own transport are essential.
• Experience in customer-facing environments is preferred.
• Physically fit to undertake tasks.
• Ability to work under pressure is essential.
• Flexible attitude and adaptability.
• Knowledge of security and operational systems is desirable.

Responsibilities

• Relief cover and support to a portfolio of locations within a region.
• Follow site operational guidance and ensure quality service delivery.
• Maintain a safe environment for staff and customers.
• Provide a proactive, visible presence and initial client reception guidance.
• Resolve conflicts at client premises in collaboration with on-site teams.
• Ensure public comply with site rules and guidance.
• Use initiative and involve colleagues if situations threaten safety.
• Maintain a smart appearance and visible security presence on site.
• Administer First Aid when needed (training provided).
• Complete legible incident reports when incidents arise.
• Contribute to a safe, secure, welcoming environment for all.

Skills

SIA License

5-year work history

Driving licence

Customer-facing experience

Flexibility

Ability to work under pressure

Security systems competence

Physically fit

Job description

About the role

Title – Area support officers

Pay Rate – £12.71

Location – Bathagate and Livingstone

Shift Timings – Must be flexible as per clients requirements

You will be working in a site-based role within the public sector, where officers are responsible for ensuring the safety and security of both staff and visitors.

Your main responsibilities may include:

• Trained to provide relief cover and support to a portfolio of locations within a geographical region.
• All the tasks and activities as per the site operational guidance and Assignment Instructions. Provide quality service delivery.
• Manage and maintain a safe environment for the client’s staff and customers.
• Provide a proactive presence in all public facing areas as activity requires. This will include providing a positive initial reception for clients and directional guidance.
• Working directly with the customer as part of a team to provide conflict resolution at our client’s premises where there is potential for conflict.
• Working closely with your fellow colleagues to ensure members of the public comply with site rules and guidance.
• Use common sense and initiative immediately involving others if a situation becomes threatening.
• To have a smart appearance, always be alert and visible whilst commanding a security presence within the customer premises
• Be able to administer First Aid assistance if a member of public or client’s staff was to be suddenly taken unwell (training will be provided)
• Complete legible incident report writing if and when an incident arises.
• Work to maintain a safe, secure, and welcoming environment for everyone.

To succeed in this role, you will need the following:

• SIA License.
• 5-year checkable work/career history.
• Full driving licence and access to own transport is essential.
• Prior experience of working in a customer-facing environment and dealing directly with staff/customers.
• Physically fit to undertake given tasks.
• Possess the ability to work under pressure.
• Flexible attitude and the ability to adapt.
• Security and operational system competence

What will you get in return?

Please note that all our roles require transfer to our client on a permanent basis after 12 weeks, with the following amazing benefits being offered upon transfer.

• Company-funded SIA License renewal.
• Cycle to work scheme.
• Smart tech – allowing employees to buy the latest tech, deducted from their salaries monthly at no additional interest.
• Salary finance loans and monthly advances.
• Vouchers across various retailers such as Sainsbury’s, Argos, and ASDA, as well as holidays, leisure, fashion, pets, and many more.
• Save as you earn.
• Life cover and Private medical cover.
• Childcare vouchers and Private pensions.
• Fantastic opportunity to join an evolving family.

About our company

At BardWood Support Services we are recruitment specialists, supporting the facilities industry in the UK since 2015. We recognize that PEOPLE are our most valued resource and as such we aim to ensure our employees are matched with the right role that suits them, with a view to help them progress.