Area Service Operations Manager

Siemens Mobility; Plymouth; On-site; GBP 113,588 - 194,777; Full time

Job summary

Siemens Mobility in Plymouth, MI seeks a leader to manage service teams for building automation, fire safety, and security systems. You'll coordinate service agreements, oversee hiring and training, and ensure customer satisfaction while managing project finances.

The ideal candidate will have an associate degree, supervisory experience, and strong organizational skills. A competitive salary range of $151,800 – $260,300 annually is offered, along with a potential 20% annual incentive.

Qualifications

• Up to 8 years of experience supervising teams.
• Demonstrated understanding of financial reporting and cost control measures.
• Ability to obtain NICET Level II Fire Alarm certification within 12 months.
• Verbal and written communication skills in English.

Responsibilities

• Lead and manage a team responsible for service work for building automation.
• Oversee hiring, training, and mentoring of service teams.
• Manage revenue and gross margin to achieve business projections.
• Develop customer relationships to maintain high customer satisfaction.

Skills

Leadership

Strategic planning

Project management

Financial reporting

Communication skills

HVAC knowledge

Microsoft Office

Education

Associate degree from a two-year college or technical school

Job description

Position Location: This role supports our Plymouth, MI branch location, serving customers throughout the greater Detroit, MI area.

Siemens is a global technology company focused on industry, infrastructure, transport, and healthcare.

Responsibilities

• Lead and manage a team responsible for service work for building automation, fire, life safety, sprinkler, and security systems.
• Coordinate all activities for service agreements, service migration, installed projects, and Time & Materials (T&M) work to deliver on‑time and maintain customer expectations.
• Oversee the hiring, supervision, training, and mentoring of service teams through goal setting, performance monitoring, employee review meetings, and scheduling of formal training.
• Manage revenue, gross margin, and absorption to achieve monthly and annual business plan projections and forecasts.
• Drive the expansion of chargeable opportunities, including T&M, system upgrades, and service contracts; ensure quality assurance activities such as sales‑to‑service and projects‑to‑service turnover, final project walkthroughs, service agreement scope reviews, and final information turnover to inspection teams.
• Support contract profitability through cost containment procedures and processes, ensuring contract requirements are met and performed to a high standard.
• Develop customer relationships and maintain high levels of customer satisfaction, ensuring effective communication and determining technical labor loading for proper resource coverage.
• Champion safety compliance by ensuring employees meet or exceed organization and customer safety requirements, providing training, and enforcing adherence to organizational processes, tools, and workflow standards.

Basic Qualifications

• Associate degree from a two‑year college or technical school.
• Up to 8 years of experience supervising teams.
• Industry experience with strategic planning, contracting, project management, account management, and all aspects of general business management.
• Demonstrated understanding of financial reporting and ability to apply cost control measures.
• Familiarity or experience with HVAC, Building Automation, or Fire Alarm Systems.
• Ability to obtain NICET Level II Fire Alarm certification within 12 months.
• Strong organizational and interpersonal skills.
• Experience with Microsoft Office.
• Verbal and written communication skills in English.
• 21 years of age with a valid driver’s license and limited violations; eligible for Siemens’ fleet vehicle program.
• Legally authorized to work in the United States on a continual and permanent basis without sponsorship.

Preferred Qualifications

• 8+ years of experience supervising teams.
• Pay range: $151,800 – $260,300 annually with an annual incentive target of 20% of base salary.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please complete the accommodations form at the provided link or contact the AskHR team at 1‑866‑743‑6367.

Pay Transparency

Siemens follows Pay Transparency laws.

California Privacy Notice

California residents have the right to receive additional notices about their personal information.