Regional Software Service Manager, LATAM

Siemens Healthineers; England; On-site; GBP 115,809 - 159,233; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Paid time off

Paid sick leave

Job summary

A global medical technology leader in the United Kingdom seeks to hire a professional to oversee service operations activities, ensuring adherence to policies and quality standards. The successful candidate will implement strategic initiatives and resolve issues as a primary contact. This role provides a comprehensive benefits package including medical insurance and a retirement plan, fostering a diverse and innovative working environment.

Responsibilities

• Ensures implementation of and adherence to strategies for service operations activities.
• Implements defined superior policies and guidelines.
• Ensures the delivery of services on an operational level.
• Implements workforce development measures.
• Acts as a primary escalation contact to resolve issues.

Job description

Overview

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Responsibilities

• Ensures implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially), for assigned organizational unit.
• Implements defined superior policies and guidelines, and defines and ensures implementation of function specific processes, procedures, methods and/or tools.
• Ensures the delivery of services on an operational level with respect to process adherence, service quality, and profitability.
• Implements workforce development measures.
• Acts a primary escalation contact to customers and resolves issues with external and internal stakeholders.
• Supervises/conducts the negotiation of and adherence to Service Level Agreements.
• Supports in developing service leads.
• Ensures obeying regional laws and regulations.
• Manages organization unit(s) assigned, and leads and/or coordinates dedicated management and staff.

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Base pay and benefits

The Base Pay Range For This Position Is $158,300 - $217,657

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here.

Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [e-mail]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here.

Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations.

Data Privacy: We care about your data privacy and take compliance with GDPR seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment might be a scam, please verify by searching the posting on the Siemens Healthineers career site.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.