PreSales Technical Account Manager - Processing Industry

Siemens AG; Metropolitan Borough of Solihull; On-site; GBP 82,200 - 164,400; Full time

Benefits offered by this job

Health and wellness benefits

Global mobility

Job summary

Siemens AG is seeking a Technical Account Manager to drive customer success in the process industries. You will build strategic relationships, assess architectures, and design Siemens solutions that align with clients’ digital transformation roadmaps.

This hybrid role involves collaboration with sales, services, and product teams to create land-and-expand opportunities, present compelling ROI, and guide customers through adoption and ongoing improvement.

Qualifications

• Exceptional Communication: articulate complex technical and business concepts clearly to diverse audiences.
• Industry Acumen: deep knowledge of process industries like Pharmaceuticals, CPG, and Food.
• Problem-Solving & Analytical Thinking: strong analytical and innovative approach.
• Business & Commercial Acumen: understand business drivers with a customer-centric view.
• Accountability & Drive: take responsibility to move milestones to completion.
• Collaboration & Leadership: teamwork and ability to guide without authority.
• Growth Mindset: continuous learning and relationship growth.

Responsibilities

• Strategic Customer Engagement: build relationships, identify land-and-expand opportunities.
• Technical Assessment & Solution Design: analyze stacks and document requirements.
• Solution Presentation & Adoption: deliver demos and ROI analyses, manage transitions.
• Collaboration & Continuous Improvement: lead bids, participate in reviews, mentor others.

Skills

Exceptional Communication

Industry Acumen

Problem-Solving

Business & Commercial Acumen

Accountability & Drive

Collaboration & Leadership

Growth Mindset

Job description

Job Family: Software

Req ID: 513787

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

Key Responsibilities:

As a Technical Account Manager, you'll drive customer success and business growth by building and maintaining strategic relationships with key accounts. You will focus on customers within the process industry in sectors like Pharmaceuticals. Cosmetics, Consumer Packaged Goods & Retail and Food Industry

1. Strategic Customer Engagement & Relationship Building:

• Develop and nurture strategic relationships with key accounts, acting as a trusted technical advisor to understand their business objectives, challenges, and future architectural vision.

• Work collaboratively with sales, services, and product teams to identify "land-and-expand" opportunities, driving revenue growth and customer retention.

• Conduct discovery sessions to understand current system limitations, integration requirements, and performance bottlenecks, translating these needs into actionable strategies.

• Position Siemens software capabilities within prospects' existing technology ecosystems and future architecture vision, creating compelling value propositions and ROI analyses.

2. Technical Assessment & Solution Design:

• Analyze target organizations' existing technology stacks, system architectures, and digital transformation roadmaps.

• Evaluate prospects' technical readiness for advanced software implementations (cloud adoption, data infrastructure, integration capabilities).

• Document technical requirements and constraints that influence solution design and implementation approaches.

• Recommend appropriate Siemens solutions and develop customer roadmaps.

3. Solution Presentation & Adoption:

• Prepare and deliver executive presentations, technical demonstrations, and proof-of-concept activities that showcase solution capabilities and business impact.

• Facilitate seamless transitions between sales and implementation teams, ensuring customer stakeholders understand project scope, timelines, and success criteria.

• Maintain detailed technical profiles of prospects, including system inventories, integration requirements, and implementation timelines.

• Track technical evaluation metrics and refine discovery methodologies based on successful implementation patterns.

4. Collaboration & Continuous Improvement:

• Lead proposal development and bid management activities, coordinating across various internal teams.

• Participate in account reviews, pipeline forecasting, and go-to-market activities, communicating customer feedback to product development and marketing teams.

• Coach and mentor junior team members, contributing to the development of best practices.

• Maintain Siemens integrity, uphold compliance and quality standards, and adhere to business processes.

Qualifications:

Core Skills & Attributes:

• Exceptional Communication: Advanced ability to articulate complex technical and business concepts clearly and concisely to diverse audiences, from technical practitioners to C-suite executives. This includes excellent presentation and storytelling skills with the ability to influence and negotiate.

• Industry Acumen: In-depth knowledge of processes and applications within the process industry sector (e.g. Pharmaceuticals, CPG, Food Industry). You speak the industry's language!

• Problem-Solving & Analytical Thinking: Demonstrated analytical thinking and problem-solving capabilities, with a creative and innovative approach to challenges.

• Business & Commercial Acumen: Strong understanding of business drivers with a customer-centric approach.

• Accountability & Drive: Take responsibility for moving technical milestones across the finish line, showing persistence and the intuition to gauge a customer’s technical readiness.

• Collaboration & Leadership: Excellent teamwork and collaboration skills, with the ability to guide without formal authority and potentially coach junior team members.

• Growth Mindset: A continuous desire for professional development and a focus on growing customer relationships and expertise.

Why Us?

At Siemens Software, flexibility is how we work—hybrid by default, built on trust and autonomy. Together, 30,000 people across more than 200 countries build technology that shapes the real world. You'll grow through real projects, strong technical peers, and global mobility, backed by the scale and benefits of an industrial software leader. We're committed to equality and inclusion, and we hire based on merit, skills, and impact. Bring your curiosity and creativity and help us shape tomorrow!

Our Benefits & Rewards

The total cash compensation range for this position is £82.200 to £164.400 with 30% of this being comprised of an annual incentive target (100% achievement). The actual compensation offered is based on the successful candidate's job-related skills, experience, and relevant education/training. Siemens offers health and wellness benefits to employees; you can access the benefits available in your country via the link: https://jobs.sw.siemens.com/benefits/

Diversity & Inclusion

We value equal opportunities and welcome applications from people with disabilities. At Siemens, we believe people who've had real experiences dealing with being different will excel as leaders. Let's foster a culture of creativity and innovation. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Siemens Software. Transform the Everyday

#LI-Hybrid #LI-PLM #SaaS

Organization: Digital Industries

Job Type: Full-time

Category: Sales