Area Service Manager - Inverness

NHS National Services Scotland; Inverness; On-site; GBP 65,000 - 85,000; Full time

Job summary

Scottish Ambulance Service in Inverness is seeking a permanent Area Service Manager to lead frontline operations across the Highland region. Based at Regional Headquarters, you will drive performance, workforce development and service improvement while collaborating with diverse stakeholders.

The role involves on-call responsibilities and providing operational and tactical command at incidents as required, with emphasis on delivering high-quality, person-centred care and achieving regional

Qualifications

• Experience leading teams and managing performance in a complex operational environment.
• Excellent communication, organisational and analytical skills.
• Experience in project management, change management and stakeholder engagement is advantageous.
• Achievement of, or working towards, a recognised management qualification is desirable.

Responsibilities

• Provide frontline operational leadership and management across a geographical area, supporting operational performance, workforce development, staff governance, financial management and service improvement.
• Collaborate with internal and external stakeholders to deliver regional and national priorities and participate in Highland On-Call arrangements; provide operational and tactical command at incidents as required.

Job description

An exciting opportunity has arisen for a permanent Area Service Manager within the North Region (Highland) of the Scottish Ambulance Service. Based at Regional Headquarters, Inverness, the successful candidate will become a key member of the Regional Leadership Team, helping to ensure the delivery of safe, effective and person-centered services across Highland.

As an Area Service Manager, you will provide frontline operational leadership and management across a geographical area, supporting operational performance, workforce development, staff governance, financial management and service improvement. You will work closely with a wide range of internal and external stakeholders and play a significant role in delivering regional and national priorities. The post holder will also participate in Highland On-Call arrangements and provide Operational and Tactical level Command at operational incidents as required.

We are looking for an experienced and motivated individual with excellent communication, organisational and analytical skills, together with the ability to manage competing priorities in a complex operational environment. You should have experience of leading teams, managing performance, building effective partnerships and delivering service improvement. Experience of project management, change management and stakeholder engagement would be advantageous. Achievement of, or working towards, a recognised management qualification is desirable.

You must be committed to improving quality and standards of care, supporting staff wellbeing and promoting a positive culture. Strong IT skills and a current driving licence with categories B and C1 are essential.

Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check done than is currently the case. If the post is assessed as a "regulated role", your appointment will be subject to joining the Protecting Vulnerable Groups (PVG) Scheme. If there is any change to what is currently required, this will be confirmed by either the Hiring Manager or the Recruitment Team. For more details on these changes please visit: Disclosure Scotland Changes.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.

Please note that The Scottish Ambulance Service is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society