Area Service Manager

KONE; Leicester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the lift and escalator industry seeks an Area Service Manager to lead maintenance operations in East Midlands. The role involves customer service management, ensuring equipment safety, and enhancing service delivery quality. The ideal candidate has a background in engineering/service management, excellent communication skills, and strong financial oversight capabilities. Attractive benefits include a competitive salary, bonuses, and hybrid working options, with opportunities for professional growth.

Benefits

Competitive Salary

Annual bonus up to 15%

Company car and fuel card

25 Days Holiday

Company Pension Scheme

Private Medical Insurance

Cycle to Work Scheme

Health Care assistance

Digital GP consultations

Service Awards

Qualifications

• Experience leading teams in engineering or service sectors.
• Strong financial acumen with P&L responsibilities.
• Ability to manage customer relationships effectively.

Responsibilities

• Ensure customer satisfaction through quality service.
• Accountable for equipment safety and performance.
• Resolve customer service quality complaints.

Skills

Communication

Management

Problem Solving

Time Management

Customer Relationship Management

Education

Managerial experience in engineering/service business

Financial management experience (P&L)

Tools

IT skills including PowerPoint

Job description

At KONE, w e shape the future of cities . As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle.

We are currently looking for an Area Service Manager (lifts and escalators) to lead a team of maintenance professionals, who provide on-site customer service, and to plan and manage the field service operations in the area. This particular vacancy covers East Midlands.

Area Service manager position is an exciting opportunity for anyone in or outside of the Lift & Escalator industry - this individual will need to have excellent communication skills, management experience and will be managing our commercial clients with a high level of professionalism and dedication.

Key Responsibilities as an Area Service Manager:

• Ensuring customer satisfaction through quality of service and precise communication
• Accountable for equipment safety and performance
• Accountable for resolving customer service quality complaints
• Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
• Managing a reduction of call outs in this area

The ideal candidate should have:

• Managerial experience in engineering/service business

• Excellent communication skills

• Financial management experience (P&L)

• Good IT skills including PowerPoint etc.

• Excellent time management and p roblem solving skills

• Strong Customer relationship management

We offer a range of fantastic benefits to our employees including: competitive Salary, annual bonus up to 15%,Company car and a fuel card , 25 Days Holiday, 1 Volunteering Day, Company Pension Scheme, Employee Assistance Programme, Prolonged disability insurance (PDI),Life Assurance, Private Medical Insurance, Cycle to Work Scheme, KONE Discounts and cashback platform, Service Awards for every 10 years of seniority, Give As You Earn program, which allows to make tax-efficient charity donations, Digital GP, which gives you around-the clock access to GP video consultations, Health Care (a voluntary benefit that helps cover everyday health care expenses)and Hybrid Working.

In addition, we offer strong and clear progression programmes so that you can reach your full potential. To support your learning, you will have access to our learning tool that allows you to apply for various courses that can increase your knowledge and progression potential.

The role is not eligible for visa sponsorship.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers