Area Relief Officer – Canon Distribution Centre

Lodge Service; Uxbridge; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

Lodge Service is seeking a Security Guard to provide a safe and secure environment within a distribution centre. You will control access, monitor security systems, carry out patrols, and respond to incidents while delivering professional customer service.

Responsibilities include supervising entry/exit, logging activities, reporting incidents, and maintaining PPE and site procedures, ensuring safety and compliance across the site.

Qualifications

• Experience in security, preferably warehouse/logistics.
• Excellent communication and interpersonal skills.
• Ability to stay calm under pressure and decide quickly.
• Good observation and attention to detail.
• Basic IT skills for logs and reports.
• Able to work independently and as part of a team.

Responsibilities

• Control site access by checking IDs, deliveries, and visitor authorisation.
• Operate gatehouse and vehicle barriers safely.
• Record arrivals and departures of vehicles, visitors, and contractors.
• Verify delivery and collection paperwork before entry/exit.
• Issue and recover passes for visitors and contractors.
• Monitor CCTV and access control systems.
• Maintain accurate logs and incident reports.
• Provide directions and site safety information to drivers and visitors.
• Report suspicious activity or security concerns immediately.
• Carry out regular internal and external patrols.
• Protect property, stock, and equipment from theft or damage.
• Respond to alarms and emergencies; assist with evacuations.

Skills

Security experience

Communication skills

Calm under pressure

Attention to detail

Teamwork

IT logs

Education

SIA Door Supervisor Licence

First Aid certificate

Job description

Why Lodge:

Lodge are a bold, ambitious Security company growing at pace. A human centric – solution led business where people and tech merge to offer holistic and innovative solutions to our clients and teams. Boasting a 100+ year heritage, Lodge offers the values and community of a (4th generation) family run organisation with the mindset and vision of a tech start up; and being independently owned and managed means we can respond and act with agility. We promote a collaborative, inclusive and dynamic working environment which provides real scope for growth and development to our team members.

Our Values:

This role brings our values to life through everyday actions, decisions, and the way people are treated and supported.

• Human:Client focused & considerate to colleagues and strives for best outcomes for all parties
• United:Shares information freely, communicates well, and understands the positive impact of a connected, in-tune team
• Grounded:Compliance leads decision making and takes pride in leaving projects better than they found it
• Dynamic:Open to innovation and new technology, thinking outside of the box to deliver a truly solution-led service

Job Purpose:

To provide a safe and secure environment for employees, contractors, visitors, vehicles, and company assets within the distribution centre. The Security Guard is responsible for controlling access to the site, monitoring security systems, carrying out patrols, and responding to incidents while maintaining high standards of customer service and professionalism.

Key Responsibilities:

• Control access to the distribution centre by checking identification, delivery documentation, and visitor authorisation.
• Operate the gatehouse and vehicle barriers safely and efficiently.
• Record the arrival and departure of all vehicles, visitors, and contractors.
• Verify delivery and collection paperwork before permitting site entry or exit.
• Issue and recover visitor and contractor passes.
• Conduct vehicle and trailer inspections where required in accordance with company procedures.
• Monitor CCTV and access control systems (if applicable)
• Maintain accurate gatehouse logs, records, and incident reports.
• Provide clear directions and site safety information to drivers and visitors.
• Report any suspicious activity, unauthorised access attempts, or security concerns immediately.
• Carry out regular internal and external security patrols.
• Protect company property, stock, vehicles, and equipment from theft, damage, or unauthorised access.
• Monitor alarm systems and respond appropriately to activations.
• Lock and unlock buildings, gates, and restricted areas as required.
• Respond promptly to emergencies, incidents, accidents, and fire alarms.
• Assist with evacuations and follow emergency procedures.
• Complete detailed incident and occurrence reports.
• Customer Service, provide a professional and courteous service to employees, visitors, contractors, and delivery drivers.
• Deal with enquiries in a helpful and respectful manner.
• Maintain a smart appearance and professional conduct at all times.
• Comply with all company Health & Safety policies and site procedures.
• Report hazards, defects, and unsafe practices.
• Wear the required personal protective equipment (PPE).
• Support safe working practices across the distribution centre.

Skills and Experience

• Previous experience in a security role, preferably within a warehouse, logistics, or distribution environment.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure and make sound decisions.
• Good observation and attention to detail.
• Basic IT skills for completing electronic logs and reports.
• Ability to work independently and as part of a team.

Qualifications

• Valid Security Industry Authority (SIA) Door Supervisor or Security Guarding Licence (as required).
• First Aid qualification (desirable).