Area Relief Officer

Mitie Group; United Kingdom; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Flexible benefits

Virtual GP

Salary Finance

Choices platform

MiDeals discounts

Life cover

Mitie Stars

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Elite Security Officer to join the Total Security Management Team. The role requires flexibility across shifts and locations, with a focus on protecting customers and colleagues while providing excellent customer service.

Location coverage includes ME10, ME5, ME2, ME16, with a pay rate of £13.10 per hour. A Frontline Door Supervisor or Security Guarding licence is preferred, and driving may be advantageous.

Qualifications

• Retail security experience required.
• Excellent communication skills (written and verbal).
• Ability to work on own initiative and in a team.
• Flexible approach to shifts and locations.
• CCTV/door supervision licences preferred.

Responsibilities

• Protect customers and colleagues from abuse with a professional security presence.
• Maintain highly visible security presence while delivering strong customer service.
• Deterrence of anti-social behaviour, theft and criminal activity.
• Liaise with store management, Police and external agencies when needed.
• Use conflict resolution to diffuse difficult situations.
• Ensure health, safety and wellbeing of staff and customers in line with policies.

Skills

Retail security experience

ASCONE & SAFER

Excellent communication

Own transport

UK driving licence

CCTV licence

Education

Frontline Door Supervisor licence

Tools

SAFER tools

Job description

Better places, thriving communities.

Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team.

Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.

Pay rate £13.10

Location ME10, ME5, ME2, ME16

Main Duties

• To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
• To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
• To proactively deter and prevent anti-social behaviour, theft and criminal activity.
• Liaising with the store management, Police and other external agencies when required.
• Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
• Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

What We Are Looking For

• The elite security officer will need to be a team player with an enthusiastic attitude.
• Able to work on their own initiative.
• Retail Security experience.
• Able to use ASCONE and SAFER approaches
• Own transport is an added advantage
• Flexible Approach to work to suit the business needs with an ability to work with different teams as required.
• Excellent communication skills are required both written and verbal.
• Capable in the use of technology.
• The ability to identify triggers to conflict along with excellent mediation skills.
• The ability to conduct yourself to high ethical standards.
• Conflict resolution trained.
• Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
• A Full UK Driving licence would be beneficial.
• To maximise the use of BWCCTV during confrontational situations.

Benefits

• Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
• We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
• We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
• When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
• Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants.
• We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
• Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?