Area Operations Manager - 121

Well; Manchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company is seeking an Area Operations Manager to oversee multiple pharmacies in Manchester. The ideal candidate will drive business performance, ensuring compliance with high standards while fostering team development. Exceptional communication and management skills are essential for leading in this fast-paced environment.

Qualifications

• Experience in field/multi-site management is essential.
• Understanding of pharmacy market is desirable.
• Ability to build and maintain professional networks.

Responsibilities

• Manage performance and deliver results for 8-15 pharmacies.
• Ensure compliance with GPhC standards and monitor competitor activity.
• Recruit, coach, and develop teams for optimal performance.

Skills

Field/multi-site management

Commercial skills

Analytical skills

Communication skills

Coaching skills

Planning and organizing

Job description

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Area Operations Manager - 121, Manchester

Client:

Well

Location:

Manchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

e3076586f1d5

Job Views:

24

Posted:

17.06.2025

Expiry Date:

01.08.2025

Job Description:

Overview of the role

Background Information: We are looking for leaders who meet the following profile; thrives on colleague & patient interaction, passionate about spending 90% of their time in Pharmacies, works at pace and with accuracy, is resilient, enjoys constant change & challenge, and is motivated by leading a team to deliver tangible & measurable results. If you are confident that you can demonstrate all of the above… then read on!

Purpose: As Area Operations Managers, you will be responsible for the management and performance of between 8-15 pharmacies. You will build capable & competent teams to deliver the best community pharmacy experience, focusing on delivering KPIs and budgets, ensuring patient safety, and maintaining quality and standards across all pharmacies.

Scope: This role reports directly to the Senior/Regional Operations Manager and will be responsible for:

1. Operational visits to each pharmacy every two weeks (minimum), leaving SMART actions to drive business performance.
2. Supporting our ‘Delivering Well’ strategy through alignment of pharmacy activity to corporate strategy.
3. Driving the delivery of Rx growth, services, and OTC sales in line with budgets.
4. Ensuring compliance with all processes & procedures to deliver excellent standards.
5. Monitoring competitor activity to identify opportunities to grow market share.

Patient Safety, Quality, and Standards:

• Ensuring all pharmacies meet GPhC standards & NHS contract requirements.
• Investigating PSIs & CD discrepancies when required.
• Delivering all NHS quality standards.

Delivering Outstanding Care:

• Promoting and delivering NHS and private services.
• Handling complaints & incidents appropriately.
• Building relationships with the local healthcare community.
• Offering tailored advice & products for prevention, treatment, and wellbeing.

High Performance Team:

• Recruits, builds, and motivates teams.
• Manages performance through coaching & feedback.
• Develops internal & external talent.
• Ensures clear communication of roles & priorities.
• Fosters ongoing learning environment.

Knowledge, Skills, and Experience:

• Experience in field/multi-site management.
• Understanding of the pharmacy market & profession (desirable).
• Commercial & analytical skills.
• Excellent communication skills.
• Effective coaching & feedback skills.
• Strong planning & organizing abilities.
• Building & maintaining professional networks.
• Understanding NHS contract and GPhC/PSNI standards.

We reserve the right to close this vacancy early.