Area Officer

North Somerset Partnership; Compton Dando; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Flexible working

Professional development

Inclusive staff groups

Additional 10 days' annual leave

Wellbeing team

Cycle to Work

Job summary

North Somerset Council seeks an Area Officer to join our Highway Operations team. You will act as a frontline inspector, ensuring highway safety and efficiency, while coordinating minor repairs and managing field operations.

A valid driving licence and willingness to travel across the district are essential. We offer a hybrid working setup within a Mobile/Field Worker model, with some in-office time, portable tech for work on the go, and opportunities for professional development within a

Qualifications

• Vocational level 3/4 qualification or equivalent.
• Able to travel around the district daily.
• City & Guilds supervisor accreditation in New Roads and Street Works Act 1991.

Responsibilities

• Respond to customer enquiries with professionalism and efficiency.
• Conduct planned highway inspections to identify issues and address promptly.
• Coordinate minor repairs and manage field patching operations.

Skills

Organisational skills

Oral communication

Written communication

Customer care

Travel daily

Education

Vocational qualification level 3/4

HNC standard

City & Guilds supervisor accreditation

Job description

Welcome to North Somerset Council’s Web Recruitment page where you will find details of our current vacancies.

If you experience any issues completing your application, or require any adjustments to the recruitment process, please call the Human Resources Team on 01275 888788 or email [e-mail] .

To advertise on this page, please contact Human Resources.

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Contractual hours 37

Basis Full time

Package Permanent contract - 25 days annual leave per annum, rising to 30 days per annum after 5 years' service

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

The role.

We are seeking a dedicated and experienced Area Officer to join our Highway Operations team. The Highway Operations are responsible maintaining the highway network.

In this role, you will; be a frontline inspector of our road network, ensuring safety and efficiency through inspections and timely repairs. Your role will be pivotal in maintaining the quality of our highways and responding to the needs of our community.

Key responsibilities:

• Respond to customer enquirieswith professionalism and efficiency.
• Conduct planned highway inspectionsto identify and address issues promptly.
• Coordinate minor repairsto maintain road safety and managing the flow of work to a dedicated patching gang
• Monitor contractor work qualityto ensure high standards.
• Participate in an on-call team to handle out-of-hours highway emergencies.

Valid driving licence, or be able to provide alternative, suitable method of travel is an essential condition for this role.

Work style.

At North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories. However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development. We are flexible and open to discussions about your preferred working style, and if you wish to be in the office more frequently, this can be negotiated.

This role falls into the category of Mobile/Field Worker which means you can expect to work in the following way:

• 0-1 day in the office.
• Includes field workers who primarily work remotely.
• Comes into the office for meetings or focused work. Virtual connections with the team are essential, with portable technology supporting work on the go.

About you.

We are looking for an individual who is passionate about highways and transport and who possesses the following skills and experience:

• Proven Organisational and Oral and Written Communication Skills.
• Vocational qualification equivalent to level 3 or 4 relevant to the service, or exceptional experience and knowledge of the service.
• Able to work with a range of customers and demonstrate commitment to customer care.
• Ability to travel around the district daily.
• A qualification to HNC standard in a related discipline would be an advantage.
• City & Guilds supervisor accreditation in New Roads and Street Works Act 1991.
• Be a member of, or working towards full membership of a related professional institution or body.

What we offer.

At North Somerset Council, we value our employees and provide a supportive and inclusive work environment.

We offer:

• Competitive salary and benefits.
• Flexible working arrangements.
• Opportunities for professional development.
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums.
• Opportunity to purchase up to an additional 10 days annual leave each year.
• Dedicated in house Wellbeing Team.
• Salary sacrifice Cycle to Work and Electric Vehicle schemes.

Further details of our excellent rewards package can be found in our Benefits booklet .

Contact information.

For further information about the role, please contact Phil Bush, Head of Highway Operations, at [e-mail] or 07776 170230.

As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.

Interview date: To be confirmed.

Please note: We are currently only able to accept applications from candidates who have full permission to work in the UK and are unable to provide Sponsorship for this role.

Using artificial intelligence (AI)

We want to understand the real person behind each application. While we recognise that some applicants may use AI tools, these should support your writing rather than replace your own voice. AI can be a helpful aid, but your personal insight and individuality are what matter most to us.

Equal opportunities.

At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.

We reserve the right to close this advertisement early or extend the closing date depending on the number of applications received.