Area Manager (L5), Customer Fulfillment

Amazon Inc.; Doncaster; On-site; GBP 40,000 - 64,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an Area Manager to lead a site’s safety, quality and productivity. You will manage a team, drive improvements and work on cross-site projects to meet customer demand.

You’ll operate on a shift pattern at a site, mentor new managers, and collaborate with senior stakeholders to standardize shift practices and sustain high standards of performance.

Qualifications

• Experience managing people and leading a team.
• Proven data analysis and problem-solving abilities.
• Strong English written and verbal communication.
• Bachelor's degree or above.

Responsibilities

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimize productivity and increase quality of service for customers within your area of responsibility
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence

Skills

People management

Data analysis

English communication

Problem solving

Education

Bachelor's degree or above

Tools

MS Office

Excel

Job description

Job ID: 10566578 | Amazon UK Services Ltd.

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.

Key job responsibilities

• Create, oversee, and drive a culture of safety and wellbeing


• Analyse and implement changes to keep quality and productivity at a consistently high level


• Oversee projects to streamline processes, optimize productivity and increase quality of service for customers within your area of responsibility


• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence


• Work collaboratively with management-level colleagues to standardize shift practices

A day in the life

You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

Basic Qualifications

• Experience managing people and leading a team


• Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels


• Experience in data analysis and problem solving


• Bachelor's degree or above

Preferred Qualifications

• - Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams


• - Experience in warehouse operations and logistics or equivalent


• - Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.