Area Manager Fashion Retail

YOURS; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

YOURS is seeking an Area Manager to oversee up to 20 Yours Clothing stores in the Midlands. You will lead high-performing teams, drive sales and profitability, and ensure exceptional customer service across a geographically dispersed portfolio.

The role requires a clean driving licence, willingness to travel including overnight stays, and a proven track record in retail leadership with strong people development and commercial focus. A hands-on, proactive approach is essential.

Qualifications

• Fashion retail knowledge or equivalent experience
• Clean driving licence and ability to travel, overnight stays when required
• Proven experience in leading and developing a team
• Excellent communication skills
• Hands-on problem solving
• Ability to adapt to frequent change and a fast-paced environment
• Outstanding loyalty and commitment to the business

Responsibilities

• Act as a people-focused, commercial leader with accountability for driving a profitable P&L across your area
• Drive sales and profitability across the area and manage costs to meet store targets
• Lead Store Managers to improve customer service and team capability
• Coach Store Managers to identify training needs and develop store teams
• Ensure stores meet operational compliance and follow policies
• Translate objectives into clear priorities for Store Managers and track targets
• Ensure consistent customer experience across all stores
• Oversee performance management and employee relations in the area
• Provide leadership on retail merchandising
• Prioritise store visits and provide face-to-face support across stores
• Ensure effective recruitment and inductions to build capable teams
• Support marketing campaigns and in-store promotional activity
• Maintain communication with Store Managers and Head Office for coordinated operations
• Commit to personal development and continuous improvement
• Ensure health and safety compliance and address risks
• Lead continuous improvement projects in the retail estate

Skills

People leadership

Commercial acumen

Retail management

P&L management

Customer service

Communication

Travel readiness

Team development

Job description

WHAT IS THE ROLE:

As a business founded on the high street, retail stores play a key role in the business and are very important as we continue to grow. The unique nature of our retail offer means that our customers love to shop our stores, and we continue to evolve our offer within our existing stores and new locations to accommodate growth in both single and multiple brand formats.

Working within a team of Area Managers to achieve our retail goals, you will have responsibility for a geographical region covering up to 20 store in the midlands and will ensure that exceptional operational and commercial standards are delivered throughout the Yours Clothing stores within your area. Through effective leadership and commercial strength, you will drive sales and profitability and provide support and development to the Store Managers to manage their stores and teams within agreed budgets.

WHAT YOU WILL DO:

• Act as a people focussed, commercial leader in all aspects of your job role taking full accountability for driving a profitable P&L through high performing store environments
• Drive sales and profitability across the area, using the available reporting to commercially drive your area P&L, managing costs and overheads to achieve each store's financial targets within agreed budgets.
• Lead Store Managers to strengthening customer service and team capability to sustain sales performance and customer satisfaction.
• Coach and support Store Managers to identify training needs and develop the skills and capabilities of themselves and their store teams.
• Ensure all stores meet operational compliance requirements and consistently follow company policies and procedures.
• Translate business objectives into clear priorities for Store Managers, ensuring they understand their targets and their contribution to overall retail goals.
• Be customer obsessed, monitor service standards across the area and lead Store Managers to deliver a consistently excellent customer experience.
• Oversee performance management, absence and employee relations matters across the area, supporting Store Managers in line with company policies.
• Provide leadership on retail merchandising ensure all stores in your areas are executed to the current retail VM guidelines to maximise sales through higher customer conversion
• Prioritise store visits and face-to-face support according to business needs ensuring a regular and consistent visit frequency across all stores in your area, attending Head Office meetings as required.
• Ensure effective recruitment and induction processes are followed to build capable, well-prepared, high performing store teams.
• Support the consistent delivery of marketing campaigns across the area, ensuring stores are maximising shopping centre and bid marketing opportunities alongside in store social marketing.
• Maintain effective communication with Store Managers, fellow Area Managers and Head Office colleagues to support coordinated retail operations.
• Take ownership of personal development, actively seeking feedback and opportunities to improve.
• Ensure stores comply with health and safety requirements, escalating risks to the appropriate person and following up to ensure they are addressed.
• Lead and contribute to continuous improvement projects across the business, with a particular focus on the retail estate.

WHAT YOU WILL BRING:

• Knowledge and experience of fashion retail preferably in a similar role
• Clean Driving Licence and ability to travel with flexibility to stay overnight when required
• Proven experience in leading and developing a team
• Excellent communication skills
• Hands on problem solver
• Ability to adapt to frequent change and a fast-paced environment
• Outstanding loyalty and commitment to the business