Area Manager - Erith CFC4

Ocado Logistics; Bexleyheath; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Cycle to Work schemes

15% off Ocado shopping

Company shop discounts up to 70%

Exclusive travel, retail and leisure

Healthcare benefits

Job summary

Ocado Logistics is seeking an Area Manager for our Erith operation. You will lead a 24/7 warehouse team, ensuring safety, high performance, and excellent employee experience in a fast-paced setting.

You will drive KPI delivery, coach staff, and manage workflows across shifts. The role requires strong safety knowledge, data-driven decision making, and a proactive approach to continuous improvement within our logistics network.

Qualifications

• Experience managing teams in a warehouse or logistics setting.
• Strong knowledge of Health & Safety practices.
• Excellent verbal and written communication with data handling skills.
• Proven ability to manage performance, disciplinary & grievance processes.

Responsibilities

• Lead and motivate operational teams to meet KPIs in a 24/7 environment.
• Drive continuous improvement and uphold safety and quality standards.
• Coach and train staff; manage labour turnover and absence metrics.
• Oversee daily operations, pre-shift briefings, and KPI reporting.
• Ensure adherence to food safety and housekeeping standards.
• Support other sites as needed and cover shifts including weekends.

Skills

People management

Health & Safety

Communication

Numeracy & data interpretation

Performance management

Tools

Warehouse Management System

Job description

Here at Ocado Logistics, it's our mission to provide an outstanding customer experience for our partners. We are the beating heart of our UK business and comprise a network of cutting-edge warehouses and offices across the country. We ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time, we deliver bags of possibilities for our employees and a career that will ensure no two days are ever the same

About the role

We wouldn't be able to positively impact the way the world shops without our passionate team members. Both behind the scenes within the warehouses and across the front end of the customer experience, we now have an opportunity for an Area Manager to join the team.

As an Area Manager at the Erith, you will be crucial in leading, motivating, and supporting your operational team to maintain exceptional health and safety standards, drive people engagement, and ensure the delivery of key performance indicators (KPIs) in a dynamic, 24/7 environment. This role exists to foster a culture of operational excellence, continuous improvement, and outstanding employee experience within your business unit.

This is a day or night role with a 12.5-hour shift starting at 05:00 AM or 05:00 PM, following a 4 on 4 off shift pattern.

You will be

• Using your management skills to lead and motivate teams in a time-sensitive operational environment, focusing on safety, welfare, and conduct.
• Applying your Health & Safety knowledge to ensure exceptional standards, promoting a positive safety culture, and completing detailed adverse event investigations.
• Utilising your people management experience to maintain an exceptional employee experience, drive training/coaching, and address key people KPIs like labour turnover and absence %.
• Using your operational focus to contribute to performance improvement, maintain excellent housekeeping, and ensure adherence to food safety mechanisms.
• Leveraging your communication and numeracy skills to manage daily operations, deliver pre-shift briefings, and report on specific area KPI metrics.

You will also be expected to

• Undertake tiered management/personal shopper tasks if needed.
• Stand/walk for extended periods.
• Lift objects weighing up to 30kg (periodically from shoulder height).
• Wear protective equipment.
• Train to use Mechanical Handling Equipment.
• Work in environments ranging from 30°C to -30°C.
• Support other sites from time to time.
• Work shifts, including weekends, in an operational 24/7 environment.

About You

• Previous management experience in a warehouse or logistics environment.
• Experience and knowledge of best practice Health & Safety ways of working.
• Strong verbal and written communication and numeracy skills, used to working with and interpreting large volumes of data.
• Strong performance management knowledge and practical experience of conducting disciplinary & grievance investigations.
• Working knowledge of computerised warehouse management systems and core operating reporting tools.

Desirable (in addition to minimum)

• Food Safety compliance knowledge.
• Experience of working in a 24/7 productivity-conscious operation.
• Mechanical Handling Equipment - Current qualifications / previous experience.
• Previous experience in a continuous improvement environment & demonstrable problem-solving skills.
• IOSH accreditation.

What you can expect to receive in return

At Ocado we believe in a workplace where everyone feels valued and supported, so you’ll find a safe and collaborative atmosphere that is as fresh as our produce as well as an award winning recognition programme and benefits package that includes a healthy work-life balance, extensive healthcare coverage, competitive salaries, and exclusive employee discounts.

Our employee benefits

• Cycle to Work schemes
• 15% off your Ocado.com shopping
• Company shop offering discounts of up to 70% on groceries from leading brands and major retailers
• Exclusive travel, retail and leisure discounts nationwide

Join Ocado Logistics today and become a part of a culture that wholeheartedly values and supports your well-being throughout every stage of your career.

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status. Please inform us if you require any reasonable adjustments throughout the recruitment process.