Area Manager, DCR3, Amazon Logistics

Amazon; Croydon; On-site; GBP 52,000 - 68,000; Full time

Job summary

Amazon is seeking an Area Manager - Operations at DCR3 Croydon, a major Same-Day delivery station in London. You will lead a team that ensures safe, efficient, high-quality operations and drive productivity across projects including Nexus and Grocery initiatives in EU AMZL.

On night shifts you’ll oversee 30–80 Associates and Supervisors, foster a culture of safety, analyze performance, and implement improvements to meet customer demand while mentoring new managers and coordinating with senior

Qualifications

• Bachelor's degree, or MBA in business, data science, public administration, finance, engineering, human resources or related field.
• Speak, write, and read fluently in English at C1 level or above
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience in making data driven business decisions
• Experience in supply chain, commodity, and supplier management in a high volume, global sourcing and operations manufacturing environment with a global supply base of contract manufacturers

Responsibilities

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work collaboratively with management-level colleagues to standardise shift practices

Skills

Safety culture

Data-driven decisions

Stakeholder management

Leadership

Quality

Education

Bachelor's degree or MBA in related field

Tools

MS Office suite

Job description

Description

Area Manager - Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity, while also playing an integral role in the expansion and launch of Nexus and Grocery across EU AMZL.

Key job responsibilities

Night Shift Area Manager - leading >30-80 Associates and Supervisors. In this role, you're required to:

• Create, oversee, and drive a culture of safety and wellbeing

• Analyse and implement changes to keep quality and productivity at a consistently high level

• Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility

• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence

• Work collaboratively with management-level colleagues to standardise shift practices

A day in the life

You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

About the team

DCR3 - Croydon it's an exciting Delivery Station in London. One of the biggest Same-Day operations across the EU, delivering to our customers in the southern London area. Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts.

Nexus is a micro-fulfillment solution designed to enable faster same-day delivery service by combining storage and dispatch operations within existing Amazon buildings, primarily Delivery Stations. The initiative also integrates fresh and frozen groceries into their Same Day delivery service, creating a convenient one-stop shopping experience for customers in need of immediate grocery delivery.

Basic Qualifications

• Bachelor's degree, or MBA in business, data science, public administration, finance, engineering, human resources or related field

• Speak, write, and read fluently in English at C1 level or above

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Experience in making data driven business decisions

• Experience in supply chain, commodity, and supplier management in a high volume, global sourcing and operations manufacturing environment with a global supply base of contract manufacturers

Preferred Qualifications

• Knowledge of Lean, Six Sigma and Kaizen techniques

• Experience in warehouse operations and logistics or equivalent

• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.