Area Manager

Amazon; Gateshead; On-site; GBP 40,000 - 52,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an Area Manager to lead a team at one of our Fulfilment Centres in Gateshead. You will ensure safety, uphold quality, and maintain high productivity levels to meet customer demand.

You will drive process improvements, manage shift performance, and mentor new managers as part of a fast-paced, data-driven CF network.

Qualifications

• Experience in people management.
• Experience communicating with a wide range of stakeholders, including leadership.
• Experience in English-language communication skills, both written and verbal.
• Bachelor's degree, or experience using data to influence business decisions.

Responsibilities

• Create, oversee, and drive a culture of safety and wellbeing.
• Analyse and implement changes to keep quality and productivity at a high level.
• Oversee projects to streamline processes, optimise productivity and increase quality of service.
• Analyse shift performance against business objectives and drive improvements.

Skills

People management

Stakeholder communication

English communication

Education

Bachelor's degree or data-driven decision experience

Tools

MS Office (Outlook/Word/Excel)

Job description

Job ID: 10507893 | Amazon UK Services Ltd.

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.

Key job responsibilities

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work collaboratively with management-level colleagues to standardise shift practices

A day in the life

You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

About the team

Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.

The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.

Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.

Basic Qualifications

• Experience in people management
• Experience communicating with a wide range of stakeholders, including colleagues and leadership
• Experience in English-language communication skills, both written and verbal
• Bachelor's degree, or experience using data to influence business decisions

Preferred Qualifications

• Knowledge of Six Sigma tools and Lean techniques
• Experience within a distribution center, logistics, or manufacturing environment
• Experience with Microsoft Office including Outlook, Word, and Excel

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.