Area Manager, Customer Fulfillment

Amazon Uk Services Ltd.; Ledston; On-site; GBP 60,000 - 90,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an Area Manager, Customer Fulfillment in Leeds to lead a team focused on safety, quality, and productivity. You will drive process improvements and coordinate across shifts to meet customer demand.

The role requires strong data analysis, stakeholder communication, and experience managing large teams in an operational setting. A hands-on leader with project execution skills is essential.

Qualifications

• Experience with large-scale data mining and reporting tools and financial systems.
• Proven ability to manage and develop teams.
• Strong written and verbal English communication with stakeholders.
• Data analysis experience driving data-backed decisions.
• Experience leading large technical teams and hiring/development.
• Bachelor's degree or equivalent or operations management experience.

Responsibilities

• Create and drive a culture of safety and wellbeing across operations.
• Analyse and implement changes to sustain quality and productivity.
• Oversee projects to streamline processes and improve service quality.
• Analyse shift performance and take actions to improve operational excellence.
• Collaborate with management to standardise shift practices.

Skills

Data mining tools knowledge

Team management

Stakeholder communication

Data analysis

English communication

Leadership of large teams

Operations management background

Education

Bachelor's degree or equivalent in related field

Tools

SQL

MS Access

Essbase

Cognos

Oracle

SAP

JD Edwards

Other financial systems

Job description

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.

Key job responsibilities

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimize productivity and increase quality of service for customers within your area of responsibility
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work collaboratively with management-level colleagues to standardize shift practices

A day in the life

You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

BASIC QUALIFICATIONS

• Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards), or experience troubleshooting problems and offering solutions to streamline complex challenges
• Experience in managing and developing teams
• Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner
• Experience in data analysis and extracting insights to make data-backed business decisions
• Experience in English-language communication skills, both written and verbal
• Experience leading large teams, with demonstrable ability to hire, develop, and manage high-performing technical teams
• Bachelor's degree or equivalent, or experience in operations management

Area Manager, Customer Fulfillment Leeds, England, GBR