Area Maintenance Manager

City FM Ltd; Greater London; On-site; GBP 47,000 - 53,000; Full time

Job summary

An established industry player is seeking an experienced Area Maintenance Manager to lead a mobile technical team in delivering exceptional maintenance services for major retail clients. This role offers the chance to foster strong client relationships while ensuring compliance with industry standards. The ideal candidate will thrive in a dynamic environment, managing a high-performing team and driving continuous improvement. With a focus on customer satisfaction and operational excellence, this position promises a rewarding career path in a supportive and collaborative atmosphere. Join us to make a significant impact in the facilities management sector.

Benefits

33 days holiday

Health cashback plans

Employee discounts

Health services

Electric car schemes

Discounted travel options

Qualifications

• Experience in facilities management, particularly in a retail environment.
• Strong leadership skills and ability to manage a mobile team.

Responsibilities

• Lead a mobile technical team delivering maintenance services.
• Ensure compliance with legislative standards and service levels.

Skills

Team Leadership

Customer Service

Technical Support

Budget Management

Compliance Audits

Education

Relevant Technical Qualification

Tools

Maintenance Management Software

Health and Safety Standards

Job description

Location: Thames and London City

Shift Pattern: Days

This is a permanent, full-time vacancy that will close in 23 days at 23:59 BST.

The Vacancy

Job Title: Area Maintenance Manager (Retail FM)

Location: Thames and London City

Contract Type: Permanent

Salary: £47,200 - £52,500 per annum + 11-15% LWA (depending on experience) + Car/Car Allowance of £5,700 + Annual Bonus

We have an exciting opportunity for an experienced Area Maintenance Manager to join our team, working with one of our major UK retail clients.

This role involves leading a mobile technical team, delivering Planned Preventative Maintenance (PPM) and Reactive Maintenance services, fostering strong client relationships, and ensuring service excellence.

You will manage technicians and client interactions, ensuring compliance with all legislative standards and service levels. Responsibilities also include overseeing compliance audits, supporting continuous improvement, training, and operational processes.

Key Responsibilities

1. Deliver Outstanding Customer Service: Ensure site coverage 24/7, 365 days, maintaining high service levels.
2. Client-Focused Performance Management: Monitor KPIs, implement corrective actions to improve client satisfaction.
3. Technical Support & Team Development: Guide, coach, and support the mobile engineering team.
4. Resource Management: Ensure availability of tools and equipment for efficient maintenance.
5. Collaborative Support & Leadership: Support the Divisional Operations Manager with technical and personnel issues.
6. Operational Continuity: Cover for the Divisional Operations Manager as needed.

Financial responsibilities include budget control, cost management, and supporting business growth through cost-effective opportunities and strategic planning.

People Responsibilities

1. Building a High-Performing Team: Lead recruitment, induction, and development of team members.
2. Developing & Coaching: Provide ongoing training and appraisals.
3. Ensuring Compliance & Competency: Maintain industry standards and validation.
4. Performance Standards: Hold technicians accountable for quality and professionalism.
5. Conduct & Capability: Manage team conduct, apply disciplinary procedures when necessary.
6. Attendance Management: Monitor attendance, conduct return-to-work interviews, and provide support.

The ideal candidate will be flexible, available/out of hours, and hold a full driving license.

What We Offer

We provide a range of benefits including 33 days holiday, health cashback plans, employee discounts, awards, memberships, health services, electric car schemes, and discounted travel options.

The Company

Founded in 1985 by Willie and Susan Haughey, City Refrigeration Holdings has grown into a trusted global facilities management company employing over 12,000 people across various continents. Our focus remains on collaboration, transparency, and delivering high-quality services across multiple sectors.