Area Housing Manager 8220 – East and EA - Sept 2026

L&Q Living; Greater London; Hybrid; GBP 57,000 - 63,000; Full time

Benefits offered by this job

Pension plan

Annual leave

Health plan

Life assurance

Volunteer days

EAP

Lifestyle benefits

Job summary

L&Q Living in London is seeking an Area Housing Manager to lead tenancy and leasehold services across East and EA with hybrid working. You will manage a customer-focused team, foster relationships with key partners, and drive service excellence in a high-profile housing role.

The role offers London weighting with a salary between £57,094 and £63,032 per annum, plus a strong pension, generous leave, health benefits and volunteering opportunities.

Qualifications

• Housing sector experience and knowledge on all aspects of Tenancy Management and Leasehold management including but not limited to Anti-Social behaviour, Service Charges, New Build developments, Vulnerable Residents and Safeguarding
• Ability to lead and motivate a team to deliver a high quality, effective customer focused service in a demanding, public facing environment
• Exceptional stakeholder management skills with the ability to build and maintain strong working relationships

Responsibilities

• Work collaboratively with internal and external colleagues and teams to ensure an effective, efficient and customer focused delivery of all aspects of Tenancy and Leasehold Management, including ASB and Vulnerability
• Develop, maintain and influence relationships with key stakeholders and partners, promoting and representing L&Q at meetings/events to the highest standards
• Prepare, manage, and control budgets for activities managed whilst having regard for financial strength at all times
• Manage and lead a relatively new team to deliver on performance and achieve customer excellence
• Provide coaching, mentoring and ongoing training and support to front line colleagues
• Ideally hold CIH Level 4 or willing to work towards this

Skills

Tenancy management

Leadership

Stakeholder management

Project management

Communication

Time management

Education

CIH Level 4

Job description

Area Housing Manager 8220 – East and EA - Sept 2026

Job Title:Area Housing Manager

Contract Type: Permanent

Salary:Starting from £57,094 to £63,032 per annum (London weighted)

Grade: 10

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 9th October 2026

Interview Dates: Interview dates yet to be confirmed

Benefits include:

Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …

L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.

Would you like to join our revamped Housing Management Division as an Area Housing Manager and deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference.

What you'll bring:

• Housing sector experience and knowledge on all aspects of Tenancy Management and Leasehold management including but not limited to Anti-Social behaviour, Service Charges, New Build developments, Vulnerable Residents and Safeguarding
• Having the ability to lead and motivate a team to deliver a high quality, effective customer focused service in a demanding, public facing environment is essential to this role
• Exceptional stakeholder management skills with the ability to build and maintain strong working relationships
• Innovative, solution focused with excellent organisational and reporting skills
• Excellent verbal and written communication
• Excellent time management skills and the ability to juggle multiple priorities
• Project Management skills are desirable

Key responsibilities include:

• Working collaboratively with internal and external colleagues and teams to ensure an effective, efficient and customer focused delivery of all aspects of Tenancy and Leasehold Management, including ASB and Vulnerability
• To develop, maintain and influence relationships with key stakeholders and partners, promoting and representing L&Q at meetings/ events to the highest standards
• Prepare, manage, and control budgets for activities managed whilst having regard for financial strength at all times.
• Managing and leading a relatively new team to deliver on performance and achieve customer excellence.
• Providing coaching, mentoring and ongoing training and support to front line colleagues
• Ideally hold CIH Level 4 or willing to work towards this.

For this post the successful candidate will need to apply for or be in possession of an Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk

If you require any reasonable adjustments at any stage during this process, including application stage, please email [e-mail]

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security.Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here .

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.