Area Controller Maintenance

Hertz; Hounslow; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid office model

25 days annual leave + bank holidays

Pension matched up to 8%

Discounts: Hertz staff

Job summary

Hertz is seeking an Area Controller Maintenance to oversee input/output and recoveries for Repairs, Engineering and related providers at the London Heathrow head office. The role focuses on cost-efficient asset recovery, wreck administration, and aligning with SLA performance across RAC/TNC/24-7 functions.

The position requires collaboration across body shops, suppliers, and internal teams, with a focus on reducing downtime and optimizing value of fleet assets.

Qualifications

• Engineering degree or higher in motor vehicle repair tech or related field.
• Expertise with Audatex, Oracle and MS 365 tools.
• Experience collaborating across multiple functions and sites.

Responsibilities

• Manage input/output and recoveries for Repairs, Engineering and related Hertz providers.
• Coordinate with suppliers to meet SLA targets and reduce downtime.
• Oversee wreck process administration and end-of-life documentation.
• Forecast expenditures and oversee PO generation for asset recovery.

Skills

Collaborative mindset

Influencing others

Verbal and written communication

Problem solving

Education

Meng Mechanical Engineering

IMechE membership

BTEC ATA Accreditation

Tools

Audatex

Microsoft 365

Excel

Oracle

Auto Data

Thatcham work streams

1link

AI management software

Job description

Operational basis at London Heathrow head office, reporting to the UK Tec Ops Manager the role specifically relates to the recovery, input, and output of all Out of service assets across the three business functions (RAC/TNC/24-7) for all out of service assets within the Hertz Fleet. We are currently looking for someone to join us on a permanent contract.

The Area Controller Maintenance is responsible for the day-to-day damage activities within Fleet Maintenance and Body Damage (BD). This includes all input and output from the BD induction process, maintenance repairs, RTA recovery’s, with emphasis on, ticket opening and allocation of assets for repair and control of returning assets vis 1fleet systems

The Area Controller Maintenance will be responsible for supporting the repairing of our assets at the cheapest cost, within the shortest notice period, respecting the quality standard needed.

The Area Controller Maintenance will also support the wreck process responsibilities so far as administration of titles and end of life documentation, which are to identify, reclassify, and sell the wrecks within the shortest amount of time and at the best cost. All roadside recovery costs for RTCs.

Financial recovery will also be under their responsibilities, such as spend forecasting for asset recovery, PO generation for completed work, and end of life purchase requests, FNOL recovery requests.

What You’ll Do:

Effectively manage all input/output and recoveries for Repairs, Engineering and associated relationships with Hertz providers in line with the contractual and performance requirements.

Responsibility:

• Communicate body damage requirements to ensure maximum efficiency and implement correction actions as required.
• Review all mechanical requests and communicate to field operations the required repair provider, date/time/location
• To ensure all suppliers are working to our contracted SLA’s and put in place mitigating actions where concerns are raised.
• Manage vehicle down time and implement strategies while working with the RAC/TNC/24-7 to reduce VOR time and measure supplier KPIs for all Maintenance and Body functions.
• Support FNOL / HCM in recovery of charges.
• Daily systems use – Audatex/1Fleet/Strada
• Manage repaired returning fleet to RT status in MARS/1Fleet
• Support fleet recommendations with the RAC/TNC/24-7 to ensure cost efficiencies.
• Determine areas of development and training requirements for front line operations (continual improvement process)
• Audatex, MARS, TAS, E3 technical, Oracle, Microsoft 365 applications, 1link, AI tools

Collaborates with:

• Body Shops and third-party supplier
• Mechanical repair providers
• Tyre and Glass providers
• Recovery company’s and impound lots
• Police and legal representatives (when required)
• Manufacture warranty services
• Recall control with Fleet and Hertz EU Tec Ops team
• Line managers, as and when required.
• Rental branches, Multi site management, Area managers
• Supply chain providers for Body Repair/Maintenance/logistic partners
• Recovery companies for retention of Hertz assets.

Manages:

• Body damage input systems (1fleet)
• Mechanical input systems (1fleet)
• Financial recording and control
• RTC recoveries and provider selection

Contributes to department performance by meeting key metrics such as:

• Body damage control
• Maintenance cost control
• Wreck provisions

What We’re Looking For:

• Meng Mechanical Engineering, IMechE or BTEC ATA Accreditation or higher in motor vehicle repair technology, or Body estimator qualifications.
• Expert proficiency - in Audatex, Microsoft 365, Excel, Oracle
• Moderate proficiency - in Auto Data, Thatcham work streams, Eypx 1link, AI management software
• Ability to collaborate with internal and external stakeholders across multiple functions and locations
• Ability to influence
• Flexible and adaptable; ability to work effectively in ambiguous situations
• Excellent verbal and written communication skills
• Results driven, ability to make decisions and help solve problems
• Ability to support a diverse, high-performing, results-oriented, and highly engaged team.
• Ability to drive process and organisational change.
• Ability to work under minimal supervision with a goal-oriented mindset.
• Ability to see the big picture and leverage critical thinking and decision-making skills.
• Excellent organisation, time management, delegation, and prioritization skills.

What You’ll Strive For:

• Department focus areas include:
• Overall, OOS performance as a percentage of fleet successful performance in key areas including –
• KPI 1 – BD OOS as a percentage of fleet
• KPI 2 – MNT OOS as a percentage of fleet
• KPI 3 – BD non-revenue 7 + days
• KPI 4 – Wreck provisions and frequency of disposal

What You’ll Get:

• Hybrid office model – 3 days minimum in the office with Tuesday & Wednesday being mandatory days
• Annual Leave: 25 days plus bank holidays (after your 5th anniversary, increases to 28 days, after your 10th anniversary, increases to 30 days)
• Pension: Matched up to 8%
• Work from anywhere Opportunities
• Gift Vouchers for expectant parents
• Death in Service Payment
• Long Service Award
• Discounts: IHG Staff Discount, Discounted Gym Memberships, KIA Affinity Hertz Staff Discount, Perks at Work
• 40% off any standard Hertz Rental in a Corporate country
• Employee Assistance Programme for employees and family
• Training & Development Opportunity – Apprenticeship Scheme