ARC Outreach Worker

Hertfordshire County Council; Welwyn; On-site; GBP 33,000 - 36,000; Full time

Job summary

Hertfordshire County Council is seeking a proactive Outreach Worker to join the ARC Services team. You will provide therapeutic support to families across Hertfordshire and work with young people who have experienced trauma to help prevent care admission.

The role involves direct work, assessments, and delivering intensive care packages in homes, schools, and the community. The post is permanent, 37 hours per week, with a starting salary of £32,578 rising to £35,570 plus 3% market enhancement.

Qualifications

• Full UK driving licence and access to a vehicle for work.
• Proven ability to quickly establish and maintain positive relationships with diverse groups (stakeholders, partners, young people, parents, colleagues).
• Ability to respond flexibly to family needs and service priorities.
• Experience of working with young people.
• NVQ Level 4 in Residential Care is desirable; if not held, the employer will fund and support acquisition.

Responsibilities

• Undertake direct work with children and families with the most complex needs using interventions under ARC framework.
• Undertake assessments to inform therapeutic interventions for families.

Skills

Driving license

Relationship building

Flexible / adaptable

Experience with young people

Education

NVQ Level 4 in Residential Care (desirable)

Job description

Starting Salary: £32,578 progressing to £35,570 per annum plus 3% market enhancement

Hours:37 hours a week

Contract Type: Permanent

Directorate:Children's Services

About the team

Our Outreach team is part of ARC Services, providing therapeutic support to families across Hertfordshire.

Do you have good communication skills with adults and young people? Do you want to support families to prevent a child coming into care? Do you want to learn more about therapeutic approaches? Then come and join our Outreach Team and help make a difference.

About the role

We support young people who have experienced childhood trauma, and we work with them and their families to help stop young people entering the care system.

This role requires you to:

• Undertake direct work with children and families with the most complex needs, using a range of interventions, organised through the ARC framework in collaboration with senior colleagues.
• Undertake assessments to help inform therapeutic interventions for families.

You will provide intensive care packages to help young people who have complicated needs, helping them to build secure attachments and become self-reliant, working with them at home, at school and in the community.

You will be required to manage your working hours within guidelines to meet the needs of the families you are supporting.

You will need to be a driver with use of a vehicle for work and be able to work some evenings and weekends (min 10%) with the families you support and within ARC services Short Breaks service.

In return you will be supported to develop your professional knowledge and skills through supervision, training and other development opportunities in areas relevant to the work of the Attachment, Regulation, and Competency Framework (ARC), specifically in working with complex trauma.

About you

• A full UK Driving licence and access to a vehicle with business insurance. You will be required to use a car on a regular basis.
• Proven ability to quickly establish and maintain positive relationships with a diverse group of people such as stakeholders, partners, young people, parents and colleagues.
• Ability to respond flexibly to family’s needs and to the priorities of the service.
• Experience of working with young people.
• A NVQ Level 4 in Residential Care Qualification is desirable however if you don’t have this, we will fund and support you getting this. You will attend your college days during your working time to assist your studies.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 8. Please locate the job profile here:

Job profiles - Health and social care

Interview Date: 23rd November 2026

We are changing

Hertfordshire County Council is undergoing Local Government Reorganisation (LGR). If you are employed by Hertfordshire County on 1 April 2028, it is expected that most roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better. To find out more, visithttps://www.hertfordshire-lgr.co.uk/

Disability Confident

We are proud to be a

Disability Confident employerand guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding

This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

Driving required

You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).

Further information about the legal requirement can be found here.