Apprentice Support Engineer: Learn, Troubleshoot & Grow

Amazon Inc.; Swansea; On-site; GBP 15,000 - 19,000; Full time

Job summary

Amazon is offering an Apprentice Support Engineer role. You’ll diagnose and resolve software issues, working with experienced engineers to keep customer platforms running smoothly.

The apprenticeship runs for 24 months toward a Level 4 Digital Infrastructure Engineer qualification, starting in September at an Amazon base location. You’ll spend 20% off-the-job time learning, with mentoring and a mix of classroom and on-the-job training.

Qualifications

• Must be 18 years or older before start date.
• Must have right to live and work in Wales for full duration of programme.
• UK residency requirement: 3 years in UK/EEA prior to start date.
• Be prepared to travel for external/mandatory training as part of apprenticeship.

Responsibilities

• Investigate and resolve software incident tickets raised by customers and the first-line team.
• Communicate clearly with technical and non-technical colleagues and customers to understand issues and explain solutions.
• Escalate complex bugs to the engineering team with steps to reproduce the problem.
• Deep-dive into software issues to identify root causes.
• Contribute to internal documentation to help the wider team troubleshoot more effectively.
• Support the first-line response team by sharing technical knowledge and upskilling colleagues.
• Engage in wider IT projects across the business to gain exposure to different tech areas.

Skills

Curiosity about tech

Great communication

Problem solving

Team collaboration

Willingness to learn

Education

GCSEs Maths & English

A Level STEM (or equivalent)

Job description

Amazon is offering an Apprentice Support Engineer role. You’ll diagnose and resolve software issues, working with experienced engineers to keep customer platforms running smoothly.

The apprenticeship runs for 24 months toward a Level 4 Digital Infrastructure Engineer qualification, starting in September at an Amazon base location. You’ll spend 20% off-the-job time learning, with mentoring and a mix of classroom and on-the-job training.