Apprentice Service Engineer - South Yorkshire / Derby Area

Optimal Capital Group; Rotherham; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as an Apprentice Service Engineer and embark on a journey of sustainable innovation! This role offers the chance to learn how to maintain and repair state-of-the-art equipment while providing exceptional customer service. You'll work alongside experienced engineers, gaining hands-on experience and training that will pave the way for your career progression to Junior and Field Service Engineer roles. With a commitment to safety and quality, this apprenticeship is perfect for those who are physically fit, enjoy problem-solving, and are eager to grow in a dynamic environment. If you're ready to take on this exciting challenge, apply now!

Benefits

Accommodation paid during training

Paid subsistence during training

On-the-job assessments

Final end point assessment

Qualifications

• Comfortable working at heights and must have a full driving licence.
• Willing to travel and stay away from home.

Responsibilities

• Learn to maintain and repair equipment to a high standard.
• Provide excellent customer service and troubleshoot technical problems.
• Comply with all legal and company standards during tasks.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Number skills

Analytical skills

Logical

Team working

Initiative

Physical fitness

Practical

Confident at heights

Education

Minimum age 18

Job description

About the Role

Join Kalmar as Apprentice Service Engineer and drive the future of sustainable innovation! As a global leader in sustainable material handling equipment and services, we make every move count. Our Apprentice Service Engineers will learn to maintain and repair Kalmar and third-party equipment and provide excellent customer service.

1. Learn to maintain, service, repair and inspect Kalmar and third-party equipment to a high standard
2. Learn to build strong rapport and relationships with customers, through professional behaviour and a customer-focused mind-set
3. Learn to respond to routine enquiries from customers about the technical aspects of the organisation’s products and services
4. Learn to troubleshoot, investigate, and resolve standard technical problems that arise, ensuring ongoing customer satisfaction
5. Learn to perform preventative maintenance as per manufacturers’ specifications
6. Work with mentors to fault find & resolve problems in an efficient and timely manner
7. Learn to provide reports and documentation to support the maintenance activities completed
8. Work alongside other engineers and mentors on equipment and to assist with installation and commissioning as required
9. Comply with all legal and company standards, such as Code of Conduct and QSHE practices and carry out assigned tasks and duties in a safe manner, in accordance with instructions.

Candidates must be comfortable working at heights and must have a full driving licence. The role can be physically demanding and can involve working outdoors. Due to customer location requirements, apprentices must be a minimum of 18 years of age. Candidates should be willing to travel and stay away from home.

At the end of your apprenticeship, subject to a position being available within the Company, the apprentice will become a Junior Service Engineer.

After one year as a Junior Service Engineer, subject to a position being available within the Company, the engineer will become a Field Service Engineer and will join the normal Kalmar compensation scheme.

About the Training

1. The apprenticeship training will take place on site at our chosen training provider's training centre in Swindon.
2. There will be 1 week of training every six weeks at the training provider site per year.
3. Accommodation and subsistence for this week away will be paid by the company.
4. Apprentices will also be expected to undertake tasks through workbooks, on-the-job assessments, online tracking system and a final end point assessment.

About the Employer

Kalmar provides cargo handling solutions and services to ports, terminals, distribution centers and heavy industry. We're a global organisation with over 1,300 service technicians worldwide. Our equipment includes state-of-the-art terminal tractors, reach stackers, forklift trucks, empty container handlers, straddle carriers and crane spreaders.

Skills Required

1. Communication skills
2. IT skills
3. Attention to detail
4. Organisation skills
5. Customer care skills
6. Problem solving skills
7. Number skills
8. Analytical skills
9. Logical
10. Team working
11. Initiative
12. Physical fitness
13. Practical
14. Confident at heights

Training Provider

F-TEC FORKLIFT TRAINING ENGINEERING CENTRE LTD

Course/Training

Lift truck and powered access engineering technician (level 3)