Apprentice Service Advisor

Group 1 Automotive; Liverpool; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as an Apprentice Service Advisor and kickstart your career in the automotive industry. This role offers a unique opportunity to develop your skills while being part of a supportive and friendly team. With comprehensive training and a nationally recognized qualification, you’ll gain valuable experience in delivering outstanding customer service. Enjoy a range of perks including generous annual leave, exclusive discounts, and a commitment to your well-being. If you are enthusiastic and eager to learn, this is the perfect opportunity to grow with an ambitious employer.

Benefits

33 days annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

24/7 access to healthcare professionals

Paid volunteer day

Company share purchase plan

Training and development opportunities

Qualifications

• Ambitious candidates ready to take ownership of their development.
• Achieve a nationally recognized qualification at the end of the program.

Responsibilities

• Deliver exceptional customer service as a Service Advisor.
• Support customers and assist with their vehicle needs.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Education

GCSE Grades A-C in English and Maths

National 5 in English and Maths

Job description

Apprentice Service Advisor – Lexus Liverpool

Time to switch up a gear? Be part of something better.

Service Advisors are key to the Dealerships success and exceptional levels of customer service to those customers who bring their vehicles to our Service Departments. The Apprenticeship is geared toward training the next generation of fully-fledged super stars.

Enjoy support that’s second to none as an Apprentice Service Advisor at Group 1 Automotive. With training at some of the best facilities in the industry, you’ll learn new skills while becoming an expert. And best of all, you’ll be part of a fun, friendly team that will support you every day.

What we can offer you

• Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
• Save money every day withour exclusive retail discounts
• Drive a great dealwith discounts on new and used cars, plus servicing offers
• Plan for the years aheadwith our company pension scheme
• Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for lesswith our cycle-to-work scheme
• Prioritise your wellbeingwith dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a differencewith a paid day to volunteer in your community
• Invest in your futurewith our company share purchase plan
• Earn financial rewardswhen you refer a friend to join the team
• Keep learning and growingwith our training and development opportunities for everyone.
• Life assurancewith the option to increase cover
• We’re open toflexible workingoptions – just ask

Helpful skills and qualifications

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Our Apprenticeship Programme is an excellent way of ensuring we have high quality peopleworkingwithin our Retailer Network. We're looking for ambitious candidates ready to take ownership of their development, work hard to achieve their potential and grow with an ambitious employer.
• The Programme lasts for at least 18 months and you'll achieve a nationally recognised qualification at the end of it
• Four GCSE grades A – C (new grades 9 – 4) or equivalent in English, Maths and two other subjects.
• In Scotland, applicants must have or be predicted to achieve National 5 or above in English, Maths and either a Science or Technical subject.Standard Grades 1-4 and Intermediates are also accepted.
• 'Equivalent' grades include:
• BTEC first diplomas and certificates
• OCR Nationals
• NVQs
• Functional Skills Level 2
• Core Skills (Scotland)
• The Programme lasts for at least 18 months and you'll achieve a nationally recognised qualification at the end of it

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.