Apprentice Sales Advisor - Uncapped Commission. Job in Sunderland Education & Training Jobs

EE; Sunderland; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading telecommunications provider in the UK is seeking candidates to join as Customer Service Apprentices. This role offers a structured path towards earning an NVQ Level 2 in Customer Service. You will communicate with customers, learn about their needs, and recommend suitable products while building strong relationships. With a competitive starting salary of £21,620 and numerous benefits, this apprenticeship is the perfect opportunity to kick-start your career in a supportive and inclusive environment. Apply today and start building your future.

Benefits

Uncapped commission scheme

Huge discounts on mobile and broadband

Online GP access for you and family

Season Ticket Travel Loan

Qualifications

• No prior experience required but a friendly demeanor is essential.
• Completion of NVQ Level 2 in Customer Service through the apprenticeship.

Responsibilities

• Engage customers over the phone to understand their needs.
• Recommend suitable EE products and services.
• Complete the 15-month NVQ Level 2 in Customer Service with support.

Skills

Great attitude

Ability to build relationships

Customer-centric approach

Willingness to learn

Education

NVQ Level 2 in Customer Service

Job description

Start date: Febuary 2026 onwards

Location: EE North Tyneside (Silver Fox Way, NE27 0QJ) OR EE Gosforth (BT Customer Contact Centre, NE12 8ET)

Salary: £21,620 plus incentives throughout the year!

Start your future with EE - Where your voice could be the start of something big

What's in it for you:

• A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship. Plus, an uncapped commission scheme.
• An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)
• Huge discounts off your Mobile and Broadband packages, starting at £10 a month
• Huge discounts off other tech such as Smart watches, speakers, TV's, gaming consoles and subscriptions
• Discount codes to give out to friends and family
• Support to carve your own career path. We're passionate about helping our people grow the career they want
• Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front
• Online GP: Access to a private GP 24/7 for you and your immediate family

What you'll be doing:

At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence.

As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE:

You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career.

At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here.

Ready to make your mark? Apply now and let's start building your future.