Apprentice Sales Advisor

EE; Washington; On-site; GBP 22,527 - 26,738; Full time

Benefits offered by this job

Commission scheme

NVQ Level 2 in Customer Service

Phone and broadband discounts

Tech discounts

Discount codes

Job summary

EE in the United Kingdom is offering an apprenticeship where you will speak with customers over the phone, understand their needs, and promote EE products and services. You'll begin with a great starting salary and the chance to earn an uncapped commission as you prove your ability.

The 15‑month program includes an NVQ Level 2 in Customer Service and dedicated study time. EE supports your career growth with training, a friendly team, and opportunities across mobile, broadband and smart home

Qualifications

• No prior experience required beyond a positive attitude and willingness to learn.
• Strong communication and listening skills are essential.
• Ability to build rapport with customers over the phone.

Responsibilities

• Speak with customers over the phone to understand needs and provide suitable EE products and services.
• Promote and explain EE offerings while delivering a positive customer experience.
• Support the NVQ Level 2 in Customer Service during the apprenticeship.

Skills

Customer service

Communication

Telephone etiquette

Education

NVQ Level 2 in Customer Service

Job description

What's in it for you:

• A great starting salary of £22,527 rising to £26,738 after completion of the apprenticeship. Plus, an uncapped commission scheme.
• An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)
• Huge discounts off your Mobile and Broadband packages, starting at £10 a month
• Huge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions
• Discount codes to give out to friends and family
• Support to carve your own career path. We're passionate about helping our people grow the career they want
• Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front
• Online GP: Access to a private GP 24/7 for you and your immediate family

What you'll be doing:

At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence.

As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE:

You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career.

At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here.