Apprentice Sales Advisor

EE; Cramlington; On-site; GBP 22,527 - 26,738; Full time

Benefits offered by this job

Mobile/Broadband discounts

Tech discounts

Discount codes

Career growth

Season Ticket Travel Loan

Online GP

Job summary

EE is offering an apprenticeship for a Customer Service role in the United Kingdom. You’ll answer calls, understand customers’ needs, and promote EE products and services to enhance their experience. A supportive training environment helps you grow your confidence and skills from day one.

The program runs 15 months and includes an NVQ Level 2 in Customer Service with one dedicated study day per week, plus uncapped commission and benefits like travel loans and private GP access.

Qualifications

• No prior experience required; great attitude and willingness to learn.
• 15-month NVQ Level 2 in Customer Service during apprenticeship.
• Comprehensive training and ongoing support provided.

Responsibilities

• Speak with customers over the phone, building relationships and recommending EE products and services.
• Participate in a 15-month NVQ Level 2 in Customer Service with dedicated study time and coaching.

Education

NVQ Level 2 in Customer Service

Job description

What's in it for you:

• A great starting salary of £22,527 rising to £26,738 after completion of the apprenticeship. Plus, an uncapped commission scheme.
• An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)
• Huge discounts off your Mobile and Broadband packages, starting at £10 a month
• Huge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions
• Discount codes to give out to friends and family
• Support to carve your own career path. We're passionate about helping our people grow the career they want
• Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front
• Online GP: Access to a private GP 24/7 for you and your immediate family

What you'll be doing:

At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence.

As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE:

You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career.

At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here.