Apprentice Sales Advisor

EE; Hebburn; On-site; GBP 22,527 - 26,738; Full time

Benefits offered by this job

Starting salary £22,527 rising to £26,

Uncapped commission

NVQ Level 2 in Customer Service

Discounts on EE packages

Discount codes for friends and family

Career growth

Season Ticket Travel Loan

Online GP

Job summary

EE is offering a 15‑month apprenticeship in customer service in the United Kingdom. You will speak with customers by phone, understand what matters to them, and recommend EE products and services to meet their needs.

The role includes completing an NVQ Level 2 in Customer Service and benefits such as significant staff discounts and a travel loan. You don’t need prior experience; a great attitude and willingness to learn are enough.

Qualifications

• No prior experience required, but a friendly, can-do attitude helps.
• Strong verbal communication and listening skills are essential.
• Ability to build rapport and understand customer needs.

Responsibilities

• Speak with customers over the phone to understand their needs and provide suitable EE products and services.
• Build strong relationships with customers and help them get the right solutions.
• Participate in the 15‑month NVQ Level 2 in Customer Service as part of the apprenticeship.

Skills

Excellent communication

Customer service mindset

Energetic and ambitious

Education

NVQ Level 2 in Customer Service

Job description

What's in it for you:

• A great starting salary of £22,527 rising to £26,738 after completion of the apprenticeship. Plus, an uncapped commission scheme.
• An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)
• Huge discounts off your Mobile and Broadband packages, starting at £10 a month
• Huge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles and subscriptions
• Discount codes to give out to friends and family
• Support to carve your own career path. We're passionate about helping our people grow the career they want
• Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front
• Online GP: Access to a private GP 24/7 for you and your immediate family

What you'll be doing:

At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence.

As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE:

You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career.

At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here.