Apprentice Sales Advisor

EE Limited; Cwm; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Starting salary £22,527

Rising to £26,116 after apprenticeship

Uncapped commission

NVQ Level 2 in Customer Service

Discounts on EE products

Job summary

EE Limited is offering an Apprentice Sales Advisor role in Cwm, Wales. You will speak with customers over the phone, build relationships, and recommend EE products and services.

The apprenticeship includes an NVQ Level 2 in Customer Service and one study day per week with college tutor guidance. Starting salary £22,527 rising to £26,116 after completion of the apprenticeship, plus uncapped commission and substantial employee discounts on mobile, broadband, and other tech.

Qualifications

• No prior experience required; a great attitude and willingness to learn.

Responsibilities

• Speak with customers over the phone to understand their needs.
• Build strong relationships with customers and explain EE products/services to meet their needs.
• Complete a 15-month NVQ Level 2 in Customer Service with study support and coaching.

Skills

Phone communication

Relationship building

Sales skills

Education

NVQ Level 2 in Customer Service

Job description

Apprentice Sales Advisor

Start Date: 2026-08-14T00:00:00

Location: Cwm Dulais, West Glamorgan, GB, SA4 8

Application Deadline: 2026-11-16T10:02:08.447

Employment Type: Full time

Job Type: Sales Apprenticeship

Hourly Rate: £11.55

Address:

EE Contact Centre, Rhydycar Business Park, Merthyr Tydfil. CF48 1DH.

What's in it for you

• A great starting salary of £22,527 rising to £26,116 after completion of the apprenticeship.
• Plus, an uncapped commission scheme.
• An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months).
• Huge discounts off your Mobile and Broadband packages, starting at £10 a month.
• Huge discounts off other tech such as Smart watches, speakers, tv's, gaming consoles, and subscriptions.
• Discount codes to give out to friends and family.
• Support to carve your own career path. We're passionate about helping our people grow the career they want.
• Online GP: Access to a private GP 24/7 for you and your immediate family.

What you'll be doing

At EE, we believe every customer interaction should be a positive experience. You'll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You'll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence.

As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE

You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career. At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here.