Apprentice Receptionist/Care Coordinator

Getting In Limited; Sunderland; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established practice is seeking an Apprentice Receptionist/Care Coordinator to be the central point of contact for patients. This role involves managing appointments, answering calls, and supporting the clinical team with administrative tasks. With a focus on communication and organization, you'll play a vital part in ensuring smooth operations and patient satisfaction. This apprenticeship offers valuable training and development opportunities, making it an excellent starting point for a career in healthcare administration. Join a supportive team where your contributions will make a real difference in the community.

Qualifications

• Strong communication and organizational skills are essential.
• Attention to detail and a confident telephone manner are required.

Responsibilities

• Maintain and monitor the practice appointment system efficiently.
• Handle incoming calls and signpost patients to the correct service.
• Manage patient data entry and maintain healthcare records.

Skills

Communication skills

Attention to detail

Organisation skills

Team working

Initiative

Confident telephone manner

Education

Business Administration Level 3 apprenticeship

Job description

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Apply to: Apprentice Receptionist/Care Coordinator

Vacancy Description

• Maintaining and monitoring the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Process and action incoming and outgoing mail
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Process calling letters as requested
• Process all DNA letters in accordance with current policy
• Action GP2GP tasks and file and store records as required
• Read code data on EMIS web
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patient’s healthcare records as necessary
• Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
• Manage all queries (including administrative queries) as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Support all other team members with ad hoc tasks as and when required

Key Details

Vacancy Title

Apprentice Receptionist/Care Coordinator

Employer Description

Park Lane Practice are a well established and supportive team that are looking for a confident individual to act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Vacancy Location

1-6 CITY GREEN, SUNDERLAND, SR2 7BA

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000281919

Key Dates

Apply From

09/11/2024

Closing Date For Applications

2024-11-22 23:59:59

Interview Begin From

2024-11-25 00:00:00

Training

Training to be Provided

Business Administrator Level 3 apprenticeship along with internal training and development on systems and processes. Attend Access Training located on the Team Valley, on a monthly basis.

Learning Provider

ACCESS TRAINING LIMITED

Skills Required

Communication skills, Attention to detail, Organisation skills, Team working, Initiative, Confident telephone manner.

Apply Now