Apprentice People Services Assistant

THG Ingenuity Ltd.; Manchester; On-site; GBP 12,000 - 18,000; Full time

Job summary

THG Ingenuity is offering an Apprentice People Services Assistant role within our global People Team in the United Kingdom. You will gain hands-on experience across HR administration, onboarding, payroll support, and employee records management as part of your apprenticeship.

You will work closely with experienced colleagues across international locations, learn our HR systems (including Frontier Software and DocuSign), and develop a solid foundation for a career in HR.

Qualifications

• No HR experience required, but enthusiasm for learning and interest in HR.
• Good organisation and attention to detail.
• Clear communication and ability to work in a team.
• Basic IT skills and Microsoft Office proficiency.

Responsibilities

• Support day-to-day HR administration.
• Assist onboarding and induction for new employees.
• Maintain electronic employee records.
• Assist with probation monitoring and reporting.
• Help respond to queries from managers and staff.
• Support leaver processes and final documentation.
• Help prepare change of terms letters.
• Update HR system with changes to staff records.
• Assist with processing contracts through approval.
• Help issue and sign contracts via DocuSign.
• Learn templates and processes across countries.
• Support weekly international payroll information.

Skills

HR administration

Onboarding

Payroll knowledge

Data entry

Microsoft Office

Attention to detail

Tools

Frontier Software

DocuSign

Job description

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

About The People Team And The Role

The People Team supports the full employee journey at THG Ingenuity, from attracting and welcoming new colleagues through to development, payroll, employee relations and leaving the business.

As an Apprentice People Services Assistant, you will join our People Services team and gain practical experience across a wide range of people administration activities. You will work closely with experienced colleagues, managers and employees, developing your knowledge of HR systems, processes and employment practices while completing your apprenticeship.

This is an excellent opportunity for someone who is organised, approachable and keen to build a career in HR.

As An Apprentice People Services Assistant, You Will

• Support the People Services team with day-to-day HR administration.
• Help collect and check new starter information and documentation.
• Support the onboarding and induction process for new employees.
• Maintain accurate electronic employee records and personnel files.
• Assist with monitoring probation periods and preparing relevant reports.
• Help respond to general queries from managers and employees, escalating more complex questions when needed.
• Support the leaver process, ensuring information is recorded accurately and on time.
• Assist with preparing resignation confirmations and other employee correspondence.
• Support the preparation of change of terms letters, ensuring information is accurate and approved.
• Update the HR system to reflect changes to employee information, reporting lines and organisational structures.
• Assist with processing employment contracts through the appropriate approval process.
• Help ensure contracts are issued and signed through the DocuSign portal.
• Learn how different templates and processes apply across countries, departments, roles and acquired businesses.
• Support regular checks to ensure documents have been returned, signed and filed correctly.
• Assist with the preparation of weekly international payroll information.
• Work collaboratively with colleagues and stakeholders across our international locations.
• Develop a strong understanding of HR systems, including Frontier Software.
• Support the wider People Team with projects and administrative tasks as required.
• Take responsibility for completing your apprenticeship work and applying your learning in the workplace.

What skills and experience do I need?

About

We are looking for someone who is enthusiastic about starting a career in HR and is willing to learn. You do not need previous HR experience, but you should be able to demonstrate:

• A genuine interest in people, HR and business administration.
• A positive attitude and willingness to learn.
• Good organisation skills and attention to detail.
• The ability to manage tasks and meet deadlines.
• Clear and professional communication skills.The confidence to ask questions and seek guidance when needed.
• The ability to work effectively as part of a team.
• A discreet and confidential approach when handling personal information.
• Basic IT skills, including Microsoft Office.
• The ability to review information carefully and identify errors or missing details.
• A practical and proactive approach to problem-solving.

What you will learn

• HR administration and employee lifecycle processes.
• Recruitment, onboarding and leaver administration.
• Maintaining accurate employee data and HR records.
• HR systems and reporting.
• Payroll processes and deadlines.
• Employment documentation and change processes.
• Providing effective support to managers and employees.
• Confidentiality, data protection and compliance.
• Working with stakeholders across different teams and countries.

You will receive support from the People Team throughout your apprenticeship, with regular guidance, feedback and opportunities to build your confidence and develop your career within HR.

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.