Apprentice Parts Advisor

Autovaux Car Parts; Thornhill; On-site; GBP 12,000 - 15,000; Full time

Job summary

Autovaux Car Parts is seeking an Apprentice Full Time Parts Advisor to join our friendly team at Shawcross, Dewsbury. You will learn parts identification, order processing and customer service while supporting trade and retail customers.

The role runs Monday to Friday, 8:30am–5:30pm with occasional Saturday mornings. The Customer Service Practitioner Level 2 apprenticeship offers a pathway to a permanent position and future progression on completion.

Qualifications

• Essential - GCSE - English - 4
• Essential - GCSE - Maths - 4

Responsibilities

• Answering telephone enquiries from Trade and retail customers
• Keeping customers updated with marketing promotions and offers
• Updating customers details on Company software
• Identifying the correct parts using Electronic parts catalogues
• Processing orders
• Handling cash and processing card payments
• Serving customers at the trade counter
• Replenishing stock for the trade counter

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving

Presentation skills

Administrative skills

Number skills

Analytical skills

Logical

Team working

Creative

Initiative

Non judgemental

Patience

Physical fitness

Education

GCSE English

GCSE Maths

Job description

Introduction

Autovaux Car Parts is a leading supplier of Automotive spare parts and we are looking for an Apprentice Full Time Parts Advisor to join our friendly team at Shawcross, Dewsbury

About the Employer

Autovaux Car Parts is a leading supplier of Automotive spare parts and we are looking for an experienced Full Time Parts Advisor to join our friendly team at Shawcross, Dewsbury.

What You'll Do

Key responsibilities:

• Answering telephone enquiries from Trade and retail customers
• Keeping customers updated with marketing promotions and offers
• Updating customers details on Company software
• Identifying the correct parts using Electronic parts catalogues
• Processing orders
• Handling cash and processing card payments
• Serving customers at the trade counter
• Replenishing stock for the trade counter

Training Outcome

• You will become a Permanent member of the team and we will then look into progression courses for you

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Physical fitness

Qualifications

• Essential - GCSE - English - 4
• Essential - GCSE - Maths - 4

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Hours 8.30am to 5.30pm Monday to Friday (8.00am to 12.30pm Alternate Saturdays)

Expected Duration: 1 Year 6 Months

Training Provider: PROFESSIONAL DEVELOPMENT AND TRAINING LTD