Apprentice IT Technician

Flood Re Limited; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic IT team as an Apprentice IT Technician, where you will support cloud infrastructure and enhance end user experiences. This role offers hands-on skills development and exposure to senior leadership, allowing you to shape the delivery of IT support. You'll be involved in monitoring infrastructure, providing technical support, and collaborating with external vendors to ensure seamless operations. If you are passionate about technology and eager to learn, this apprenticeship offers a rewarding opportunity to kickstart your career in IT within a supportive environment focused on social impact.

Qualifications

• Eager to learn and grow in cloud technologies and end user support.
• Knowledge of O365 user configuration and security controls.

Responsibilities

• Support and maintain cloud infrastructure and end user experience.
• Provide first and second line support for technical issues.

Skills

First line technical support skills

Good communication skills

Interest in technology

Ability to engage with stakeholders

Education

Level 3 Digital Support Technician apprenticeship

Tools

O365

Azure

Jira

Active Directory

Job description

A motivated and enthusiastic Apprentice IT Technician to join our dynamic IT team. This position is designed for individuals who are passionate about cloud technologies & end user support, eager to learn and grow with a supporting programme of learning provided by Digital Native UK as part of the Level 3 Digital Support Technician apprenticeship. As an Apprentice IT Technician, you will assist in the support and maintenance of cloud infrastructure and the end user experience, gaining both hands-on skills and desktop support with cutting-edge technologies. You will have a key role in shaping how end user support is delivered to the business. This role will have significant exposure to senior leaders in the business including Executive Committee members.

Responsibilities

• Oversight, monitoring and maintenance of the Flood Re infrastructure and end user estate
• First and second line support to Flood Re users in regard to any technical issues or problems both remotely or any Flood Re offices
• Assist the IT Technician and IT Operations Manager in overseeing the organisation’s Cyber Security threat detection and counter measures platform
• Administer and support the organisation’s O365, Azure and other SaaS platforms as required
• Oversee and administer the Flood Re Jira support ticket platform, ensuring SLAs, responses and resolution to support queries are delivered in a timely manner
• Working with outsourced managed service providers in ensuring ticket SLAs and responses are met and support the business needs
• Liaise and collaborate with all external technology providers and their service desks to ensure timely respond and resolution of all support tickets
• Oversee and administer Joiner / Mover / Leaver process to ensure timely setup and removal of users and devices as required by the organisation’s policies
• Setup and configuration of laptop and hardware devices on the network
• Maintaining inventories of hardware and software
• Responsible for the monitoring of meeting room AV equipment and remediation of any issues
• Continuous improvement of technical support and governance processes and toolsets.

Vendor Engagement

• Helping to define and implement SLAs and hold vendors to account on all governance controls and security.
• Ensuring Flood Re’s end-to-end data support landscape is catalogued, traceable and controlled.
• Working with our technology partners for modern solutions to problems faced across the organisation e.g. data manipulation and reporting.
• In conjunction with the Flood Re assurance team, ensure appropriate controls and security is implemented and governed by key vendors

Stakeholder Management

• Executive & Board level stakeholders.
• Colleagues throughout IT, Actuarial, Finance, Risk, Legal, Internal Audit, Change Management, and other business functions.
• External stakeholder groups, including strategic vendor partners and those responsible for key organisational infrastructure.

Knowledge & Experience

• Interest in technology and working with people
• Knowledge of First line technical support skills
• Knowledge of O365 user configuration & security controls
• Knowledge of Exchange & email configuration and security controls
• Knowledge of Active Directory and Group Policy skills
• Good communication skills and ability to engage with stakeholders of all levels
• Ability to communicate strategic, technical, data-driven information to a high-level audience.
• Driven to stay up to date with technological, best practice and market trends.
• Familiarity with the insurance market or financial services is not essential.

Flood Re is a world first – a collaboration between government and the insurance industry that makes flood cover in household insurance policies more affordable.

You’ll be joining a team of talented individuals from a variety of backgrounds, working to deliver an increasingly important social purpose.

Find out more about our rewarding roles, supportive culture and comprehensive package here.